Comments and Feedback from Guests

 

Tokyo Disney Resort

Number of Comments/Feedback

FY2020 FY2021 FY2022 FY2023 FY2024
8,128 14,282 15,158 16,309 14,693

Breakdown of Feedback by Content

FY2020 FY2021 FY2022 FY2023 FY2024
Opinions/suggestions 69.6% 75.3% 74.6% 69.6% 73.2%
Compliments (praise) 30.4% 24.7% 25.4% 30.4% 26.8%

Breakdown of Feedback by Route

FY2020 FY2021 FY2022 FY2023 FY2024
Telephone 17.1% 16.3% 13.6% 13.1% 11.5%
Web form 48.5% 59.3% 58.4% 60.4% 66.8%
Letter 14.9% 9.7% 10.5% 13.7% 13.4%
Questionnaire 14.7% 9.6% 11.3% 5.3% 3.8%
Others
(e.g., Information Center)		 4.8% 5.1% 6.2% 7.5% 4.5%

 

Cases of Improvement Based on Guests’ Input

 

Tokyo Disney Resort

To appropriately serve a broad range of guests, it is essential to offer food services in a flexible and easy-to-understand manner, while giving consideration to guests’ diverse dietary requirements, including those linked to religious faith, and preferences, such as vegetarianism. To this end, we offer within our parks food items that are made primarily from plant-based ingredients and contain no meat, seafood, egg, milk, honey, or gelatin. Disclosing information on such food items on our website and menus has helped guests better understand the content of the food offered.