Privacy Policy

Privacy Policy
Oriental Land Co., Ltd. (hereinafter “OLC,” “we,” “us,” “our”) is committed to providing maximum protection of user’s personal information. The policy stated below will apply to all matters regarding the user’s personal information (as defined below in “1. Basic Policy”). 
However, privacy policy separately set forth by OLC and rules for various services including User Rules and Member Rules will apply to the handling of personal information collected by OLC; through Tokyo Disney Resort Official Website owned and operated under license from Disney Enterprises, Inc.(U.S.A) (hereinafter "Disney"), and through businesses relating to Tokyo Disney Resort.


  1. Basic Policy
    To facilitate our business, OLC has collected and used user’s personal information (the “Personal Information”). For purpose of this Privacy Policy, Personal Information means not only information that identifies a particular individual, such as the individual’s name, postal address, e-mail address, and telephone number, etc. but also other information such as consumer product preferences etc. that is associated with personally identifiable information. Recognizing that it is our responsibilities to appropriately protect the Personal Information, we will handle the Personal Information pursuant to the basic policies below.
    1. OLC will abide by the Japanese legislation regarding Protection of Personal Data (hereinafter “Personal Information Protection Law”) and other related laws and regulations. Besides, OLC will appropriately handle and, from time to time, endeavor to improve the handling of, the Personal Information, based on the practices that are generally accepted as fair and reasonable.
    2. OLC will define the rules for the handling of the Personal Information and cause its employees to know and understand such rules. OLC will also request external business partners to properly handle the Personal Information.
    3. In collecting the Personal Information, OLC will specify and notify or announce the purpose of the use, based on which the Personal Information will be handled.
    4. OLC will appropriately protect the Personal Information by taking the following security measures to prevent the Personal Information from divulgence, loss, or damage.
      1. Establishment of the basic policy
        This Privacy Policy has been established in order to ensure the appropriate handling of personal information and to notify the point of contact for inquiries and complaints.
      2. Preparation of rules concerning the handling of personal information
        Rules on the Protection and Management of Personal Information that specify the persons in charge, scope of handling, and methods have been established for each phase of acquisition, use, storage, provision, and deletion/disposal of personal information, and efforts are being made to ensure compliance by all executive officers and employees.
      3. Organizational security measures
        A person responsible for the handling of personal information (Chief Information Security Officer) has been appointed, and the persons responsible for handling personal information and the scope of such handling have been specified. Also, a system for reporting and communicating to the Chief Information Security Officer in the event a fact or sign of a violation of a law, regulation or internal rule has been established, and self-audits and audits by another division on the status of the handling of personal information are regularly conducted.
      4. Human security measures
        Matters concerning the confidentiality of personal information have been stipulated in the Work Rules, and training on the handling of personal information is regularly provided to employees.
      5. Physical security measures
        Entry and exit management in the areas where personal information is handled, restrictions on bringing devices into such areas, and management of browsing rights are thoroughly being implemented. Also, measures are being implemented to prevent the theft, loss, etc. of the devices, electronic media, documents, etc. used for the handling personal information and to prevent personal information from being easily revealed when carrying around such information.
      6. Technical security measures
        The workers and their scope of handling are limited by implementing access controls, etc., and a framework for protecting the information systems that handle personal information from unauthorized access and malware is being implemented.
      7. Grasping of external environment
        The following countries store the personal information provided by our Guests:
        -The United States of America
        -Commonwealth of Australia
        Security measures are being implemented based on an understanding of the systems concerning personal information in the above countries.
    5. At user’s request to access to, update, and delete the Personal Information about the user retained by OLC and discontinue OLC’s use of the Personal Information, the user can contact in accordance with the provisions stated below in “7. How to access your Personal Information etc.”

  2. Purposes of Use etc.
    OLC collects the Personal Information necessary for its business operations, which will be used only to the extent of essential purpose set up when collected and User Rules notified in advance. 
    Also, for smoother business performance, OLC may entrust the business in part with business partners, and may share the Personal Information with such entrusted party to a necessary extent. In such case, OLC will take appropriate measures such as the execution of a contract between OLC and such entrusted party which includes provisions with regard to the handling of the Personal Information.

  3. Disclosure to or Sharing with the Third Party
    The Personal Information will not be disclosed to or shared with the third party by OLC, except to or with the entrusted party above, or unless;
    1. OLC obtains the user’s consent,
    2. the Personal Information is disclosed or shared in a personally unidentifiable manner such as statistical data etc.
    3. laws and regulations require us to disclose or provide the Personal Information,
    4. it is difficult to obtain user’s consent, but Personal Information is required to protect human life, health, or property, or
    5. national institutions or local bodies require us to assist with matters required by law, and obtaining of the user’s consent threatens to hamper their administrative works relating to such matters.
  4. Access to the Personal Information
    At user’s request, the user can access Personal Information data retained by OLC (hereinafter “Retained Data”) about him or her to a reasonable extent and for a reasonable period after identifying himself or herself by a certain document etc.
  5. Update/Addition/Deletion of Personal Information
    In the event that user desires to update, add, or delete his or her factual Retained Data, user can do so to a reasonable extent and for a reasonable period after identifying himself or herself by a certain document etc.
  6. Discontinuance
    In the event that user desires OLC’s discontinuance to use Retained Data about such user, OLC will cease to use such data to a reasonable extent and for a reasonable period after user identifies himself or herself by a certain document etc. However, please understand that, with respect to the Personal Information retained pursuant to the requirements by related laws and regulations, OLC may not respond to such request.
  7. How to access your Personal Information etc.
    If you have any questions or any requests of the access to Retained Data, you can contact us as follows. Unless you contact in the following manners, OLC may not respond to your request as the case may be.
    1. Call 047-305-3017 (Monday through Friday between the hours of 10:00 AM and 3:00 PM) or write us at General Affairs Division, Oriental Land Co., Ltd. 1-1 Maihama Urayasu-shi, Chiba-ken, 279-8511, Japan.
      In accessing the Retained Data, the requesting party is required to identify himself or herself(or an agent). In some cases, the application form as designated by OLC may be required to fill in. Detailed procedure will be informed when user requests. (Regarding the access of the Personal Information collected by OLC in connection with Tokyo Disney Resort related businesses, you can contact “Tokyo Disney Resort Information Center at 050-3090-2742.)
    2. Clerical charges
      If OLC answers in writing following the request, clerical charges equivalent to the actual postal expenses (520 yen per one copy) will be invoiced to the requesting party.

Oriental Land Co., Ltd.
Address: 1-1 Maihama, Urayasu-City, Chiba-Prefecture, Japan
Representative: Kenji Yoshida, President and COO