The following is a list of frequently asked questions.

General Questions Concerning Tokyo Disney Resort

  • Can you tell us the differences between Tokyo Disneyland and Tokyo DisneySea?

    While both Parks are based on our basic philosophy of “family entertainment” to ensure that guests from all generations can enjoy their experience, each Park also has different features. The Kingdom of Dreams and Magic Tokyo Disneyland is the first Disney Theme Park built outside the United States and is comprised of seven theme lands centering around Cinderella Castle. Reflecting the famous words by Walt Disney, who said “Disneyland will never be completed,” Tokyo Disneyland has constantly been providing new sources of attraction to its guests.

    At the same time, Tokyo DisneySea, Where Adventure and Imagination Set Sail, is the only ocean-themed Disney Theme Park in the world. Tokyo DisneySea, which was created based on stories and legends centered on the world’s oceans, consists of seven themed ports designed based on completely different time eras and atmospheres.  Furthermore, "Fantasy Springs," the eighth themed port will open on June 6, 2024.
    Each Park is equipped with distinctive characteristics in accordance with the respective themes, not only the attractions, but also souvenirs, restaurant menus and costumes worn by cast that serve to successfully contribute to the attractiveness of the Theme Parks.

  • How do you manage to maintain the quality of guest services?

    As the quality of cast is the most important factor for providing “happiness” to guests, we offer a range of training sessions on a continual basis for corporate employees and part-time employees, regardless of their statuses, even after starting their jobs, with the aim of developing superior cast.
    Please go to Training and Education to see details of our educational programs for cast members.

  • Can you tell us about Tokyo Disney Resort’s environmental measures?

    One of the OLC Group’s Management Policy under the Corporate Philosophy is “Build positive relationships: We seek to maintain harmony with the global community and the Earth's environment and to achieve a more productive coexistence between people and nature. In April 2022, we announced "Our goal for 2023," which selected eight ESG materialities to achieve both contributions to a sustainable society and long-term sustainable growth. We set the direction of our efforts on environmental issues in the item "Recycling Society." Based on the direction of this medium- to long-term initiative, in May 2022, we revised "OLC Group Environmental Policy," the philosophy and activity guidelines for environmental activities. We clarify the roles and responsibilities for complying with this policy, and strive to continuously improve our environmental activities. Please go to Environment to see the specific environmental measures taken at Tokyo Disney Resort.

  • Can you tell us about your barrier-free measures?

    Tokyo Disney Resort aims to provide full and equal access for everyone at the Theme Parks and to create an environment in which every guest is able to fully enjoy their visit. A diverse range of guests visit the Theme Parks, including speakers of different languages, people with permanent or temporary disabilities, the elderly, expectant mothers, and people with special dietary needs. The OLC Group makes every effort to offer these guests a comfortable and pleasant experience by providing the necessary facilities, support tools and support services performed by cast members. For more details, please refer to Respect for Diverse Guests.

  • Can you explain about the countermeasures against earthquakes?

    At Tokyo Disney Resort, ground improvement measures have been implemented to withstand large-scale earthquakes. In addition, earthquake-proof structures have been adopted in buildings in compliance with Japan’s Building Standards Act. Furthermore, earthquake resistance has been enforced by constructing buildings that are not only lower to the ground, but lighter as well. 
    However, in the event of a large-scale earthquake, a temporary decline in revenue can be expected due to a decrease in Theme Park attendance resulting from transportation disruptions and a drop in people’s appetite for leisure activities.

    In order to secure working capital even during such dire circumstances, we contracted a long-term line of credit up to 150.0 billion yen through “Earthquake Risk Countermeasure Financing Type Term Loan with a Commitment Period” in March 2019.

Guest Attendance at Theme Parks

  • Can you tell us about the market size of the theme park industry and Oriental Land’s market share?

    At the same time, according to the Comprehensive Directory of Leisure Lands & Recreational Parks 2023 (issued by SOGO UNICOM Co., Ltd. in November 2022), the total guest attendance at Tokyo Disneyland and Tokyo DisneySea (12.05 million) topped the rankings for annual Theme Park attendance in Japan for the fiscal year ended March 2022.

  • Can you provide us with a profile of the guests that visit your Theme Parks?

    The following is our guest profile. Since commencement of full-fledged operations of Tokyo Disney Resort, a broader range of guests, both in terms of age group and region, has come to visit our Theme Parks compared to when Tokyo Disneyland was our only Theme Park.

    <By Age>
    Approximately 75% of the total number of guests is adults (aged 18 or over).

    <By Sex>
    Female guests account for approximately 80% of the total number of guests.

    <By Region>
    More than 60% of the total number of guests who visit the Parks is from the Kanto area.

    <Net sales per guest>
    Net sales per guest exceeded 15,000 yen.
    Please see Guest Profile for details.

  • Can you provide us with guest attendance figures for the each Theme Park?

    As we aim to attract guests to Tokyo Disney Resort as a whole rather than divide attendance according to individual Theme Parks, we do not disclose information on guest attendance by Theme Park. We believe that it is important for us to continue to attract guests in a balanced manner toward the future by leveraging key features from both Theme Parks. Please see Guest Statistics for changes in total guest attendance for the both Theme Parks.

  • Has there been any impact on guest attendance at Tokyo Disney Resort as a result of the opening of Hong Kong Disneyland Resort and Shanghai Disney Resort?

    No prominent impact has been seen both in terms of overseas guests and domestic guests at Tokyo Disney Resort even after the openings of Hong Kong Disneyland Resort and Shanghai Disney Resort. We expect there will be a positive impact for Tokyo Disney Resort when the popularity of the Disney brand in Asia is further boosted, including China where high potential demand is anticipated.

    However, given the fact that leisure facilities outside Japan become more appealing, we are fully aware that it is necessary for us to maintain and enhance the value of Tokyo Disney Resort. We will drive the evolution of Tokyo Disney Resort into a one-of-a-kind resort by raising the attractiveness of Tokyo DisneySea as the world’s only ocean-themed Disney Theme Park, and providing more hotel variations and guest rooms, ant other measures.

Information on the Company and Group Companies

Corporate Management

  • Can you explain your plans concerning how you will use cash flow in the future?

    We will use operating cash flow for growing our core and new businesses, while striving to further increase operating cash flow. This will result in further generation of free cash flow, which will be used to enhance our corporate value. Please see Management Plan for details.

  • Can you tell us about your future capital expenditure plans?

    We plan to invest on a large scale in Tokyo Disney Resort, our core business. Please check Management Plan for more details.

  • What is your view on expansion into new business fields in the future?

    We have established Oriental Land Innovations Co., Ltd. in June 2020 as a new company (corporate venture capital) to invest in ventures, etc., for the purpose of creating new business. By combining the innovative technologies and ideas of venture companies with the resources of OLC Group companies, the new subsidiary will engage in business creation activities that contribute to the development of a society in line with our corporate philosophy based on the key words "Dreams, Emotion, Happiness and Contentment."
    Also, in "Our goal for 2030" announced in April 2022, we have positioned the period until FY3/27 as a time for sowing seeds for future businesses, and plan to invest a cumulative total of around 10.0 billion yen including investment for acquisition of new earnings opportunities inside Tokyo
    Disney Resort. We will continue to research and study new businesses in areas that are expected to grow over the long term and to consider a wide range of options that will contribute to OLC Group's sustained growth.

  • Can you tell us about your future funding policy?

    We plan to repay according to the repayment schedule without early repayment or redemption of interest-bearing debt, as we can temporarily reserve funds for future growth investment. In the future, if we need to invest more than our financial capacity, we will consider additional financing through interest-bearing debt. We are not considering any capital increase at this point in time.

  • Can you tell us about your shareholder benefits?

    In 1998, we increased shareholder benefits from once a year to twice a year. Also we changed the Shareholder Passport, which was only able to be used at Tokyo Disneyland, to the 1-Day Passport which can be used at either Tokyo Disneyland or Tokyo DisneySea in 2002. As an effort to further enhance shareholder benefits, we made changes to criteria for shareholder benefit program and introduced long-term shareholder benefit program in 2015, and criteria for long-term shareholder benefit program has been changed in 2023.

    Please see Shareholder Benefit Program for detailed information on the current shareholder benefit program.

  • Can you tell us about your Investor Relations activities?

    At the OLC Group, we hold separate presentations for individual, institutional, and overseas investors. We also prepare leaflets such as financial disclosure documents and others.

    For institutional investors, we hold earnings presentations and management plan presentations and participate in conferences and other events. We fully commit to fair disclosure by making video and audio presentations for institutional investors, which are available on our IR website.

  • Can you tell us about your Sustainability activities?

    In seeking to achieve long-term sustainable growth and contribute to a sustainable society, the OLC Group has adopted Our goal for 2030, “Bringing more ‘Happiness’ to you and the community,” as its direction for sustainably creating “Happiness,” which is the value it provides.
    "Continue to be a corporation desired by society by fulfilling our role in the efforts made toward achieving a sustainable society” is one of the three goals set in "Our goal for 2030.” In addition to curbing risks and grasping opportunities from a sustainability perspective, we will engage on deep social issues related to our business in order to drive long-term sustainable growth as a company, and contribute to a sustainable society as well. For details, please go to Sustainability.