With the aim of ensuring that our Theme Parks can be enjoyed by all guests, Tokyo Disney Resort is striving to create an environment that provides full and equal access for everyone.
Diverse guests visit the Theme Parks, including speakers of different languages, people with permanent or temporary disabilities, the elderly, expectant mothers, and people with special dietary needs. The OLC Group makes every effort to offer these guests a comfortable and pleasant experience by providing the necessary facilities, support tools, and support services performed by cast members.
To strengthen support provided by cast members, we encourage them to qualify as service care aides.
[Risks]
- Declined guest experience value due to insufficient customer diversity measures
[Opportunities]
- Increasing guest experience value by adapting to changes in society and customer needs
To address changes in society and customer needs and conduct business activities in which diverse customer values are respected, implement structured measures to ensure that human rights are respected, review existing products and services, and build systems to give due consideration to diversity, among others.
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Direction of initiatives |
KPIs |
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2030 |
2027 |
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[Respect for human rights] Reduce risks and ensure relief for victims through continuous efforts in human rights due diligence and awareness raising [Respect for customer diversity] Examine focus areas in light of the business environment and implement initiatives accordingly [Respect for employee diversity] Examine focus areas in light of the internal and external environment and implement initiatives accordingly |
[Respect for human rights] Enhance human rights due diligence for designated key human rights issues and expand human rights due diligence among Group companies [Respect for customer diversity] Establish a framework that promotes respect for diversity in activities [Respect for employee diversity] Establish an environment that promotes inclusion |
[Respect for human rights] ・Review key human rights issues based on gap analysis; implement corrections and remedies for vulnerable rights holders for newly identified key human rights issues; implement preventive measures ・Continue conducting human rights due diligence in fields of employees, supply chain, and customers, and initiate human rights due diligence at Group companies [Respect for customer diversity] ・Issue revised version of “Diversity & inclusion Handbook”; offer learning opportunities to all employees (100%) ・Percentage of employees who respect diversity and act accordingly: To be set by the end of FY2025 [Respect for employee diversity] |
- Implemented various awareness programs for employees (an internal exposition on disabilities, internal diversity case study sessions).
- Identified outdated expressions used within the Theme Parks from the perspective of diversity and planned responsive measures.
- A total of 312 Theme Park operation employees were newly certified as service care aides.
Tokyo Disney Resort
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Catering to the Needs of Non-Japanese Speaking Guests |
To help guests gather information prior to their visit, we provide our website in multiple languages and respond to inquiries in English. |
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Free Wi-Fi is available in the entrance area of both Parks, and cast members are ready to communicate with overseas guests using a smartphone translation app or a mobile translation device. |
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For Guests Using a Wheelchair |
We ensure that wheelchair users can safely access attractions without feeling rushed or drawing unnecessary attention. Facilities available to wheelchair users: ・Tokyo Disneyland: 14 facilities ・Tokyo DisneySea: 12 facilities |
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Facilities equipped with an exclusive boarding area, allowing wheelchair users to take the time they need to get on and off the ride safely: ・Tokyo Disneyland: 3 facilities ・Tokyo DisneySea: 1 facilities |
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Previously, there had been cases where guests with a physical disability were unable to ride attractions unless they were accompanied by someone, even if they met the boarding criteria. Today, some attractions can be enjoyed by guests with a physical disability disabilities on their own as long as they meet the boarding criteria and support can be provided by a cast member. ・Tokyo Disneyland: 11 facilities ・Tokyo DisneySea: 11 facilities |
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For Guests with Visual or Hearing Disabilities |
For guests with a visual disability, we offer tactile maps that they can touch to find out the locations of facilities at Tokyo Disneyland and Tokyo DisneySea, and scale models that allow them to feel the shape of attractions and characters. |
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For guests with a hearing disability, cast members serve as sign-language interpreters, offering interpretation services at some attractions*1. *1 Stitch Encounter, Turtle Talk |
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The Disney Handy Guide, which began to be offered in April 2017 at Tokyo Disneyland and Tokyo DisneySea, provides guests with visual or hearing disabilities with park information in the form of audio and text/captions (currently in Japanese only). When used in audio mode, the terminal provides users with automatically obtained information on their present location and a range of information on nearby park facilities, all via voice. In addition, in December 2018, we started offering a second audio program (SAP) service at some attractions*2 to provide vocal explanations of the scenes encountered as the rides proceed. When used in caption mode, it displays captions for narrations, scripted dialogue, and songs, primarily at theater attractions and entertainment facilities.
*2 Haunted Mansion, “it's a small world” |
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Guests with a visual disability do not need to be accompanied by a member of their party if cast members are capable of providing necessary assistance. ・Tokyo Disneyland: 19 facilities ・Tokyo DisneySea: 20 facilities |
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For Guests with Special Restrictions due to Other Disabilities, Pregnancy, etc. |
For some attractions, guests with disabilities do not need to be accompanied by a member of their party if cast members are capable of providing necessary assistance. We provide information on our facilities and services through the Tokyo Disney Resort official website and the Tokyo Disney Resort Information Booklet to efficiently help guests with a disability, expectant mothers, the elderly, those with a temporary decline in physical function, and others with special restrictions to enjoy our Parks. |
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For Guests with Special Dietary Needs |
At Tokyo Disney Resort, we offer food choices for vegetarian guests, as well as those with allergies or other dietary needs. |
Attractions that allow guests to board without leaving their wheelchairs
Scale models help guests with a visual disability to discern the shapes of attractions.
Tokyo Disney Resort
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Initiative |
Features |
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Accessible rooms |
［Hotels equipped with accessible rooms］
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Universal room |
［Hotel equipped with a universal room］ |
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Chat service |
A chat service is provided on terminals rented out for hotel guests with a hearing disability.
[Hotels offering chat service]
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Items available upon request |
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- 拡大
- Accessible room at Tokyo Disneyland Hotel
