With the aim of ensuring that our Theme Parks can be enjoyed by all guests, Tokyo Disney Resort is striving to create an environment that provides full and equal access for everyone.
Diverse guests visit the Theme Parks, including speakers of different languages, people with permanent or temporary disabilities, the elderly, expectant mothers, and people with special dietary needs. The OLC Group makes every effort to offer these guests a comfortable and pleasant experience by providing the necessary facilities, support tools, and support services performed by cast members.
To strengthen support provided by cast members, we encourage them to qualify as service care aides.
[Risks]
- Declined guest experience value due to insufficient diversity measures
[Opportunities]
- Increased guest experience value by adapting changes in society and customer needs
To address changes in society and customer needs and conduct business activities in which diverse customer values are respected, implement structured measures to ensure that human rights are respected, review existing products and services, and build systems to give due consideration to diversity, among others.
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KPI |
KGI |
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2024 Medium-term Plan |
FY2026 |
2030 |
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・Implement a gap analysis on 11 key human rights issues in three fields—employees, supply chain, and customers—and identified areas in which initiatives for vulnerable rightsholders are insufficient ・Proportion of employees to whom the Guidelines on Diversity was handed out: 100% ・Implement a gap analysis on existing facilities/services and formulate and execute countermeasures |
・Proportion of employees to whom the Guidelines on Diversity was handed out ・Proportion of employees for whom training on the Guidelines on Diversity was provided |
・Build and implement a human rights due diligence process for designated key human rights issues ・Build systems for implementing business activities in which diversity is respected |
- Added an item on diversity to induction training programs for operations roles.
- Implemented various awareness programs including an internal exposition on disabilities and internal D&I case study sessions.
- Identified outdated expressions used within the Theme Parks from the perspective of diversity and planned responsive measures.
- Collaborated with outside communities.
- Expanded eligibility for service care aide certification to include Theme Park operation employees (who perform guest-facing roles). As a result, more than 300 employees were newly certified as service care aides.
Tokyo Disney Resort
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Catering to the Needs of Non-Japanese Speaking Guests |
To help guests gather information prior to their visit, we provide our website in multiple languages and respond to inquiries in English.
Free Wi-Fi is available in the entrance area of both Parks, and cast members are ready to communicate with overseas guests using a smartphone translation app or a mobile translation device. |
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For Guests Using a Wheelchair |
We ensure that wheelchair users can safely access attractions without feeling rushed or drawing unnecessary attention.
Facilities available to wheelchair users [Tokyo Disneyland]
[Tokyo DisneySea]
Facilities equipped with an exclusive boarding area, allowing wheelchair users to take the time they need to get on and off the ride safely. [Tokyo Disneyland]
[Tokyo DisneySea]
Previously, there had been cases where guests with a physical disability were unable to ride attractions unless they were accompanied by someone, even if they met the boarding criteria. Today, some attractions can be enjoyed by guests with a physical disability as long as they meet the boarding criteria and support can be provided by a cast member. [Tokyo Disneyland]
[Tokyo DisneySea]
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For Guests with Visual or Hearing Disabilities |
For guests with a visual disability, we offer tactile maps that they can touch to find out the locations of facilities at Tokyo Disneyland and Tokyo DisneySea, and scale models that allow them to feel the shape of attractions and characters. |
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For Guests with Special Restrictions due to Other Disabilities, Pregnancy, etc. |
We provide information on our facilities and services through the Tokyo Disney Resort official website and the Tokyo Disney Resort Information Booklet to efficiently help guests with a disability, expectant mothers, the elderly, those with a temporary decline in physical function, and others with special restrictions to enjoy our Parks. |
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For Guests with Special Dietary Needs |
At Tokyo Disney Resort, we offer food choices for vegetarian guests, as well as those with allergies or other dietary needs. |
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Attractions that allow guests to board without leaving their wheelchairs
Scale models help guests with a visual disability to discern the shapes of attractions.
Tokyo Disney Resort
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Initiative |
Features |
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Accessible rooms |
［Hotels equipped with accessible rooms］
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Universal room |
［Hotel equipped with a universal room］ |
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Chat service |
A chat service is provided on terminals rented out for hotel guests with a hearing disability.
[Hotels offering chat service]
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Items available upon request |
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- 拡大
- Accessible room at Tokyo Disneyland Hotel
