Policies and Management Structures

Serving Diverse Guests

Tokyo Disney Resort aims to provide full and equal access for everyone at the Theme Parks and to create an environment in which every guest is able to fully enjoy their visit.
A diverse range of guests visit the Theme Parks, including speakers of different languages, people with permanent or temporary disabilities, the elderly, expectant mothers, and people with special dietary needs. The OLC Group makes every effort to offer these guests a comfortable and pleasant experience by providing the necessary facilities, support tools and support services performed by cast members.
To strengthen support provided by cast members, we encourage them to qualify as service care aides.

Actions and Performances

Major Services Catering to Diverse Guests

Tokyo Disney Resort

Catering to the Needs of Non-Japanese Speaking Guests

To help guests gather information prior to their visit, we provide our website in multiple languages and respond to inquiries in English.


Free Wi-Fi is available in the entrance area of both Parks, and cast members are ready to communicate with overseas guests using a smartphone translation app or a mobile translation device.

For Guests Using a Wheelchair 

We ensure that wheelchair users can safely access attractions without feeling rushed or drawing unnecessary attention.


Facilities available to wheelchair users


[Tokyo Disneyland]

  • Mickey’s PhilharMagic
  • Country Bear Theater
  • The Enchanted Tiki Room:
    Stitch Presents "Aloha E Komo Mai!"
  • Western River Railroad
  • Mark Twain Riverboat
  • Tom Sawyer Island Rafts
  • Buzz Lightyear’s Astro Blasters

[Tokyo DisneySea]

  • The Magic Lamp Theater
  • Mermaid Lagoon Theater
  • DisneySea Transit Steamer Line
  • DisneySea Electric Railway
  • Toy Story Mania!
  • Jasmine’s Flying Carpets
  • Sindbad’s Storybook Voyage
  • Caravan Carousel


Facilities equipped with an exclusive boarding area, allowing wheelchair users to take the time they need to get on and off the ride safely.


[Tokyo Disneyland]

  • Pooh’s Hunny Hunt
  • Monsters, Inc. Ride & Go Seek!
  • Enchanted Tale of Beauty and the Beast

[Tokyo DisneySea]

  • Toy Story Mania!


Previously, there had been cases where guests with a physical disability were unable to ride attractions unless they were accompanied by someone, even if they met the boarding criteria. Today, some attractions can be enjoyed by guests with a physical disability as long as they meet the boarding criteria and support can be provided by a cast member.


[Tokyo Disneyland]

  • Pooh’s Hunny Hunt
  • Enchanted Tale of Beauty and the Beast
  • Omnibus
  • Dumbo The Flying Elephant
  • Castle Carrousel
  • The Happy Ride with Baymax
  • Buzz Lightyear’s Astro Blasters
  • Monsters, Inc. Ride & Go Seek!

[Tokyo DisneySea]

  • Toy Story Mania!
  • Soaring: Fantastic Flight
  • Nemo & Friends SeaRider
  • Jasmine’s Flying Carpets
  • Scuttle’s Scooters
  • Blowfish Balloon Race
  • The Whirlpool
  • Caravan Carousel

For Guests with Visual or Hearing Disabilities

For guests with a visual disability, we offer tactile maps that they can touch to find out the locations of facilities at Tokyo Disneyland and Tokyo DisneySea, and scale models that allow them to feel the shape of attractions and characters.
For guests with a hearing disability, cast members serve as sign-language interpreters, offering interpretation services at some attractions*. (*Stitch Encounter, Turtle Talk)
Furthermore, the Disney Handy Guide, which began to be offered in April 2017 at Tokyo Disneyland and Tokyo DisneySea, provides guests with visual or hearing disabilities with park information in the form of audio and text/captions (currently in Japanese only).
When used in audio mode, the terminal provides users with automatically obtained information on their present location and a range of information on nearby park facilities, all via voice.
In addition, in December 2018, we started offering a second audio program (SAP) service at some attractions* to provide vocal explanations of the scenes encountered as the rides proceed. (*Haunted Mansion, “it’s a small world”)
When used in caption mode, it displays captions for narrations, scripted dialogue and songs, primarily at theater attractions and entertainment facilities.

For Guests with Special Restrictions due to Other Disabilities, Pregnancy, etc. 

We provide information on our facilities and services through the Tokyo Disney Resort official website and the Tokyo Disney Resort Information Booklet to efficiently help guests with a disability, expectant mothers, the elderly, those with a temporary decline in physical function, and others with special restrictions to enjoy our Parks.

For Guests with Special Dietary Needs

At Tokyo Disney Resort, we offer food choices for vegetarian guests, as well as those with allergies or other dietary needs.

Attractions that allow guests to board without leaving their wheelchairs

Scale models help guests with a visual disability to discern the shapes of attractions.

Barrier-free Facilities at Hotels

Tokyo Disney Resort



Accessible rooms

  • Handrails
  • Sliding door at restroom
  • Lower beds(not available at some hotels)


【Hotels equipped with accessible rooms】

  • Disney Ambassador Hotel (6 rooms)
  • Tokyo DisneySea Hotel MiraCosta (2 rooms)
  • Tokyo Disneyland Hotel (5 rooms)
  • Tokyo Disney Resort Toy Story Hotel (6 rooms)
  • Tokyo Disney Celebration Hotel (4 rooms)

Universal room

  • Handrails
  • Sliding door at restroom
  • Electric adjustable beds


【Hotel equipped with a universal room】
Disney Ambassador Hotel (1 room)

Chat service

A chat service is provided on terminals rented out for hotel guests with a hearing disability.


[Hotels offering chat service]

  • Disney Ambassador Hotel
  • Tokyo DisneySea Hotel MiraCosta
  • Tokyo Disneyland Hotel
  • Tokyo Disney Resort Toy Story Hotel

Items Available upon Request

  • Bath boards
  • Shower benches
  • Anti-slip mats



Accessible room at Tokyo Disneyland Hotel
Accessible room at Tokyo Disneyland Hotel


Related information