Basic approach
The OLC Group places value on interactive communication with all our stakeholders, including customers, employees, children, shareholders and investors, suppliers, and local communities, as well as on appropriate and open information disclosure to them. The feedback we receive informs the evolution of our business activities and allows us to engage in activities that contribute to achieving a sustainable society.
Engagement process
To achieve sustainable growth for the OLC Group and create medium- and long-term corporate value, each division takes spontaneous actions, applying the following engagement process.
1. Dialogue
Proactively collect opinions, requests, and assessments from stakeholders.
2. Share information internally and take actions
Share the collected information within the Company, and report to top management in accordance with the order of priority. Enhance the quality of management by improving strategies and measures based on the information. Collaborate with stakeholders as necessary to co-create long-term value.
3. Disclose information to the public
Disclose the outcome of actions and improvements made to foster relationships of trust with external parties.
Established in July 2021 as an advisory body to the Executive Committee, the Corporate Conduct Committee discusses diversity and inclusion, supply chain management, and stakeholder engagement across the OLC Group, under the responsibility of the Director of the Corporate Strategy Planning Division ( Executive Director and Executive Officer ), who serves as the Chairperson.
The Subcommittee on Stakeholder Engagement that met regularly reporting to the Corporate Conduct Committee dissolved due to establishing engagement plans for each stakeholder. Sustainability Promotion Department will monitor its progress from now on.
Divisions and business sites that are closely aligned with the respective types of stakeholders head up interactive communications with them, serving as contact points to enhance engagement. The outcomes of engagement are shared with related divisions as well as the Board of Directors, Executive Committee, Sustainability Promotion Committee, Corporate Conduct Committee, and other committees as necessary to discuss improvement measures. In addition, we try to disclose as much information as possible on our website and in the form of sustainability reports and other materials in order to implement a Plan-Do-Check-Act (PDCA) cycle.
Having institutionalized the promotion of stakeholder engagement by FY2024, we redefined “stakeholder engagement” in April 2025, converting it from a materiality “goal” to an important “means” of achieving other areas of materiality. To keep advancing our measures, we have established the OLC Group Basic Policy on Stakeholder Engagement, based on which we have started operating the engagement cycle.
Feedback from our customers is valuable to us. We share their comments throughout the OLC Group for analysis so that we can develop and improve our products and services with the aim of offering greater satisfaction to customers.
(Guest services at Tokyo Disney Resort)
- We offer a variety of contact points and services (via email, chat, telephone, and postal mail) to widely invite feedback from diverse guests including those who speak foreign languages and people with disabilities.
- Feedback from guests is diverse, ranging from comments on cast members’ customer service to Park rules and procedures, facilities and the overall environment, and products and services sold or offered. Their views are consolidated and shared internally through our intranet, daily meetings, posters, handouts, and other means.
- When needs for improvement are identified through the feedback, relevant divisions discuss such needs and take action. For issues that involve multiple divisions, the relevant divisions get together to discuss and implement measures.
-Examples of engagement
- Tokyo Disney Resort Information Center and Guest Merchandise Service Department (as necessary)
- Guest Services Center (as necessary)
- Guests’ comments (directly submitted at facilities) (as necessary)
and others
-Main division in charge and contact for inquiries
CS Enhancement Department
We hold meetings to exchange views with shareholders and investors, participate in conferences hosted in Japan and abroad by securities firms, and hold information sessions for retail investors and salespeople at securities firms.
We disclose information deemed essential to understanding and assessing the business activities of the OLC Group in a fair, timely, and appropriate manner through various means such as news releases, website updates, and briefing meetings. By implementing such highly transparent information disclosure, we aim to foster a relationship of trust and understanding with our stakeholders and practice dialogue-oriented management, which is central to our business philosophy. Moreover, the views and assessments received from stakeholders are regularly reported to the Board of Directors for incorporation into our management.
-Examples of engagement
- Financial Announcements (Quarterly)
- Events, conferences, roadshows, small meetings, etc. for briefing investors on corporate strategies; interviews by investors (as necessary)
- Publication of briefing tools for investors, including financial presentation materials, Fact Book, and integrated reports (as appropriate)
- Annual General Meeting of Shareholders
-Main divisions in charge and contacts for inquiries
General Affairs Department; IR Group, Finance/Accounting Department
We implement job satisfaction initiatives to enhance employee engagement and help employees work with enthusiasm.
-Main divisions in charge and contacts for inquiries
Human Resources Division
In our business and community action programs for children, we are striving to strengthen our bonds with children and thereby evolve the activities we offer.
-Examples of engagement
-Main divisions in charge and contacts for inquiries
Divisions in charge of respective fields
As a corporate citizen, we collaborate with NPOs and NGOs to foster and support children in an effort to contribute to achieving a sustainable society.
-Examples of engagement
- Implemented a dialogue on eight areas of materiality with two ESG experts (FY2020)
-Main divisions in charge and contacts for inquiries
Sustainability Promotion Department, Social Activity Promotion Department
As a corporate citizen, we endeavor to create “Happiness” for local communities and help make them more vibrant.
-Examples of engagement
Cooperation with events in Urayasu City
- Urayasu City Coming-of-Age Day Ceremony (Once a year)
- Work experience program for junior high schools in Urayasu City (Twice a year)
-Main division in charge and contact for inquiries Social Activity Promotion Department
We participate in administrative organizations related to our business and exchange views with them to contribute to town planning.
-Examples of engagement
- Participation in committees and councils
-Main divisions in charge and contacts for inquiries
General Affairs Department, Social Activity Promotion Department
