Basic approach
The OLC Group places value on interactive communication with all our stakeholders, including customers, employees, children, shareholders and investors, suppliers, and local communities, as well as on appropriate and open information disclosure to them. The feedback we receive informs the evolution of our business activities and allows us to engage in activities that contribute to achieving a sustainable society.
Engagement process
To achieve sustainable growth for the OLC Group and create medium- and long-term corporate value, each division takes spontaneous actions, applying the following engagement process.
1. Dialogue
Proactively collect opinions, requests, and assessments from stakeholders.
2. Share information internally and take actions
Share the collected information within the Company, and report to top management in accordance with the order of priority. Enhance the quality of management by improving strategies and measures based on the information. Collaborate with stakeholders as necessary to co-create long-term value.
3. Disclose information to the public
Disclose the outcome of actions and improvements made to foster relationships of trust with external parties.
Divisions and business sites that are closely aligned with the respective types of stakeholders head up interactive communications with them, serving as contact points to enhance engagement. The outcomes of engagement are shared with related divisions as well as the Board of Directors, Executive Committee, Sustainability Promotion Committee, Corporate Conduct Committee, and other committees as necessary to discuss improvement measures. In addition, we try to disclose as much information as possible on our website and in the form of sustainability reports and other materials in order to implement a Plan-Do-Check-Act (PDCA) cycle.
Feedback from our customers is valuable to us. We share their comments throughout the OLC Group for analysis so that we can develop and improve our products and services with the aim of offering greater satisfaction to customers.
(Guest services at Tokyo Disney Resort)
- We offer a variety of contact points and services (via email, chat, telephone, and postal mail) to widely invite feedback from all guests, including speakers of languages other than Japanese and people with disabilities.
- Feedback from guests is diverse, ranging from comments on cast members’ customer service to Park rules and procedures, facilities and the overall environment, and products and services sold or offered. Their views are consolidated and shared internally through our intranet, daily meetings, posters, handouts, and other means.
- When needs for improvement are identified through the feedback, relevant divisions discuss such needs and take action. For issues that involve multiple divisions, the relevant divisions get together to discuss and implement measures.
-Examples of engagement
- Tokyo Disney Resort Information Center and Guest Merchandise Service Department (as necessary)
- Guests’ comments (directly submitted at facilities) (as necessary)
and others
-Main division in charge and contact for inquiries
Operation Enhancement Department
We hold meetings to exchange views with shareholders and investors, participate in conferences hosted in Japan and abroad by securities firms, and engage in other activities.
We disclose information deemed essential to understanding and assessing the business activities of the OLC Group in a fair, timely, and appropriate manner through various means such as news releases, website updates, and briefing meetings. By implementing such highly transparent information disclosure, we aim to foster a relationship of trust and understanding with our stakeholders and practice dialogue-oriented management, which is central to our business philosophy. Moreover, the views and assessments received from stakeholders are regularly reported to the Board of Directors for incorporation into our management.
-Examples of engagement
- Financial Announcements (Quarterly)
- Events, conferences, roadshows, small meetings, etc. for briefing investors on corporate strategies; interviews by investors, and distribution of online articles to individual investors (as necessary)
- Publication of briefing tools for investors, including financial presentation materials, Fact Book, integrated reports, and website for individual investors (as appropriate)
- Annual General Meeting of Shareholders
-Main divisions in charge and contacts for inquiries
General Affairs Department, IR Group, Corporate Communication Department
We implement job satisfaction initiatives to enhance employee engagement and help employees work with enthusiasm.
-Main divisions in charge and contacts for inquiries
Human Resources Division
In our business and community action programs for children, we are striving to strengthen our bonds with children and thereby evolve the activities we offer.
-Examples of engagement
-Main divisions in charge and contacts for inquiries
Divisions in charge of respective fields
As a corporate citizen, we endeavor to create “Happiness” for local communities and help make them more vibrant.
-Examples of engagement
- Cooperation with events in Urayasu City
- Urayasu City Coming-of-Age Day Ceremony
- Work experience program for junior high schools in Urayasu City
- Participation in committees and councils
-Main division in charge and contact for inquiries
General Affairs Department, Social Activity Promotion Department