Policies and Regulations
Our Policy on Attraction Safety
Tokyo Disney Resort
The attractions at Tokyo Disneyland and Tokyo DisneySea are enjoyed by numerous Guests every day. In order to offer our Guests a safe and enjoyable experience, the OLC Group has developed the Policy on Attraction Safety.
Policy on Attraction Safety
To allow us to create happiness and contentment by offering “wonderful dreams, moving experiences, delight and contentment” the OLC Group is dedicated to maintaining and enhancing the safety of our attractions and to achieving the highest standards of safety and quality.
- The OLC Group shall comply with all statutory safety regulations and internal safety standards.
- The OLC Group shall work to improve the safety of the facilities and procedures for the operation of attractions.
- The OLC Group shall maintain operational safety at all times to continue to provide the ultimate show experience.
- The OLC Group shall train all employees to actively incorporate our safety procedures into their work.
The Role of Audits and Communication in Safety Management
Tokyo Disney Resort
The professionalism, responsibility and integrity of our maintenance and operations employees are essential for the safety of the attractions and infrastructure in our Theme Parks. By maintaining close contact with Cast Members, maintenance and operations managers are able to identify small changes and emerging safety risks, and to make prompt decisions and take appropriate actions. Maintenance and operations managers are also responsible for on-site safety.
Internal checks are carried out on an ongoing basis by the Safety & Show Quality Assurance Department, which verifies whether facilities maintenance for attractions is being carried out according to the standards, and the Operation Management Department, which verifies or confirms assets and whether the staff is carrying out operations reliably and in accordance with the manuals.
Cooperation between the two divisions is critical to maintaining the safety of Theme Parks attractions and other facilities. The two teams thus meet regularly in an effort to maintain good communication on a day-to-day basis.
Actions and Performances
Attraction Safety Program
Tokyo Disney Resort
The OLC Group is committed to the safety of our rides and attractions in terms of both attraction design and maintenance, as well as Guest enjoyment and operational safety.
Safety Management of Theme Parks Facilities/Rides/Ride Equipment– Design Safety
All of our attractions are designed by placing the utmost importance on safety. In particular, all roller coaster attractions are equipped with a broad range of safety features and rules, such as ride restraints and enforced height restrictions. Strict adherence to these rules further enhances safety.
We are also installing a range of equipment that is designed to prevent Guests from climbing or jumping over park fences. For instance, we have fixed guard nets on the rails of the Tom Sawyer Island Rafts and along the waterfront of the Rivers of America, and we have installed automated station gates in the loading areas of all roller coaster attractions, including Gadget's Go Coaster and Space Mountain.
Safety Management of Theme Parks’ Rides System – Maintenance Safety
All Tokyo Disney Resort facilities, attractions included, are checked by a team of approximately 1,000 maintenance technicians* who work in shifts to verify and maintain safe conditions. In addition to statutory inspections, we perform daily and routine inspections and maintenance in accordance with our own strict maintenance standards. As for other inspection and maintenance activities, we remove the vehicles used at the attractions to our own factory and conduct overhaul maintenance for approximately 600 vehicles annually. After the vehicle is disassembled, various inspections such as non-destructive inspection and parts replacement take place. Once the vehicle is assembled again, it is brought into the attraction and after passing the final cycling test, the inspection and maintenance work is complete. We constantly review these maintenance standards and audit the status of inspections and maintenance work for the safety of our facilities. In addition, our large roller coaster attractions such as Big Thunder Mountain and Journey to the Center of the Earth are individually closed at regular intervals to allow our maintenance team to perform thorough non-destructive inspections and maintenance work that cannot be performed during daily inspections.
In the event of an earthquake exceeding a certain magnitude, the Theme Parks’ attractions are stopped at locations that enable Guests to safely disembark. Guests are then evacuated to safety through evacuation routes. We commence inspections by following the appropriate standards and checklists corresponding to the magnitude of the earthquake and confirm the safety of the rides and attractions.
We have in place ride motion protection systems within the attraction facilities to control all entry into and exit from the facilities and to keep the ride vehicles from moving while maintenance work is being conducted along the tracks or elsewhere, until all of the maintenance staff have exited the attraction/ride premises.
Ride motion protection system
*The technicians who maintain our Tokyo Disney Resorts include Engineering Services Division personnel and the staff of maintenance subsidiaries and partners affiliated with the OLC Group.
Cast Members have an important role to play in the safety of the rides and attractions they operate. On the “Star Tours: The Adventures Continue” attraction, for example, after the riders have fastened their seatbelts, Cast Members perform system checks to confirm whether the safety belts are properly locked. The Guests are then requested to pull on their seatbelts, and rigorous procedures are taken so that both Guests and Cast Members confirm that the belts are secured.
At Soaring: Fantastic Flight, after the Guests have buckled up their seatbelts, Cast Members make sure that they are locked by checking the lamp above each seat. In addition, Cast Members ask the Guests to pull the yellow tab attached to their seatbelt so that the Guests themselves can check that the seatbelt is locked, along with the Cast Members. The attraction is also equipped with a center strap to keep children securely in their seats, thereby ensuring that all Guests can enjoy the ride safely.
At the attraction, Nemo & Friends SeaRider, the lamp on the seat in front turns off when Guests fasten their seatbelts, after which Cast Members check that each Guests belt is securely fastened.
New Cast Members are required to learn the standard operating procedures and receive repeated on-the-job training so that they are able to respond to any situation, and must go through an assessment period before being authorized to operate attractions independently.
As part of their training, Cast Members also regularly participate in emergency evacuation drills when the attractions are shut down in the early hours before the opening or after the closing of the Theme Parks.
Examples of safety enhancements made in FY 2019 include:
We have been continuously remodeling the facility to further enhance the safety of the attraction.
In FY 2019, the height of the floor surrounding the attraction was raised to align with the floor of the attraction so as to prevent Guests from tripping when getting on and off the attraction.
Mark Twain Riverboat
We enhanced onboard safety by increasing the height of the rails around the perimeter and on the stairs of the boat. As the weight and balance of the boat changed when higher rails were adopted, we gave careful consideration to their materials and design, while taking into account the performance of the boat. By employing a creative design that suits the concept of a luxury cruise ship, we were able to make the boat safer without making significant changes to its appearance.
Safety and Quality Education/Training Programs
Tokyo Disney Resort
We offer a variety of education/training programs to make sure that our attractions are safe and of high quality.
By closing an attraction over a certain period, we perform thorough overall inspections and maintenance work beyond the levels conducted in daily inspections, including non-destructive tests. We ask our third-party partners, as well as our maintenance staff, to attend a training program to learn about the attractions show story. By enabling them to perform their maintenance work based on the story, we can provide Guests with safety and excellent quality.
We also offer a training program for employees and suppliers who operate and maintain attraction facilities equipped with the newly introduced ride motion protection system.