Upholding “Employee happiness” as an area of ESG materiality, the OLC Group focuses on creating a workplace where each and every individual can demonstrate their maximum potential.
When employees with a variety of strengths, traits, and values respect and raise each other, they can all work with a sense of fulfillment. We will also aim to engender passion for work and a sense of security and trust toward the company and colleagues.
To help employees lead fulfilling private lives while unleashing their potential at work, we are making efforts to create systems and corporate culture conducive to work-life balance.
To empower diverse employees to demonstrate their potential, it is essential that human rights are respected as a basic tenet of our corporate culture. The OLC Group Human Rights Policy Statement sets forth the following: “The OLC Group strives to provide inclusive workplaces where the human rights, identities, and differences of people from all backgrounds are respected. We do not tolerate harassment or discrimination in any form, including on the grounds of a person’s sex, age, race, nationality, language, culture, religion, disability, sexual orientation, and gender identity. We support every employee so that they can realize their full, unique potential.” In compliance with this statement, we respect the human rights of the people we work with, including employees.
To enable employees to gain a deeper understanding of diversity, we ensure that our related policies and beliefs are widely shared through announcements of diversity promotion initiatives. In addition, we seek to educate our employees by sharing information about diversity through in-house newsletters and the intranet.
The Normalization Creator Class for Park operation employees, for example, offers programs, including skills training, that teach understanding and acceptance of diversity among guests and cast members alike through dialogues based on case studies using examples of initiatives designed to support diversity at our Theme Parks.
In January 2023, we also started distributing to employees the Diversity & Inclusion Handbook, which summarizes our approach to diversity, along with examples, offering basic policies to be followed when interacting with other employees and guests. We also encouraged dialogues to help employees to better understand diversity. In addition, we handed out materials offering key pointers for those who need to provide advice to their subordinates on how to resolve diversity-related issues.
At Oriental Land Co., Ltd., we are implementing measures to make the workplace environment more comfortable for our employees.
On April 1, 2023, for example, we revised the Disney Look, which stipulates the appearance of employees.
As a result of the revision, gender-specific names of items were eliminated and replaced with genderless styles, and some rules were also eased.
For some costumes, we are introducing unisex versions in phases while maintaining the costume themes tailored to the respective Parks and areas, allowing cast members to wear their costume of choice. In addition, we also have in place all gender private changing spaces in addition to changing rooms for men and women.
Furthermore, we have expanded the scope of individuals entitled to use a professional name instead of their legal name. Thus, we are working to build a workplace environment where all employees can thrive.
At OLC, as part of our initiatives to help employees maintain their work-life balance, we have systems that allow a leave of absence to provide childcare, a vacation to care for sick children, a leave of absence or vacation to provide family care, paid leave in half-day increments, and paid sick leave (also available for family care; up to 60 days of annual paid leave can be accumulated for allocation to this leave).
Corporate employees use the flexible working hours system and the remote working system in a way suitable for each job, and avail themselves of paid leave in half-day and hourly increments.
For Theme Park Operation employees who sustain our Theme Park operations, certain systems for corporate employees are offered to them. For cast members who also sustain our Theme Park operations, short work shifts are made available to help stay-at-home parents and students balance work and family responsibilities or studies. For cast members looking to take on longer shifts, we have in place a smartphone-based system, through which they can apply to fill available shift slots to achieve a more flexible work style.
At our company, we strive to prevent overwork and reduce overtime working hours by helping managers gain awareness of labor time management, regularly reviewing the number of staff required for each position, installing tools for enhancing efficiency, and monitoring the status of overtime working hours.
In FY2023, the average monthly overtime hours of corporate employees and Theme Park Operation employees at OLC amounted to 15 hours and 12 minutes.
Corporate employees at Oriental Land Co., Ltd.
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Contract workers, show performers, cast members, and other at Oriental Land Co., Ltd.
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* Rate of Return = (Number of individuals who took a leave of absence to provide childcare during the term – Number of individuals who subsequently resigned) / Number of individuals who took a leave of absence to provide childcare during the term
Corporate employees at Oriental Land Co., Ltd.
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Contract workers, show performers, cast members, and other at Oriental Land Co., Ltd.
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Furthermore, as benefits for corporate employees and contract workers, our Company has in place an optional asset-building support system. This system offers our corporate employees and contract workers an opportunity to build assets in preparation for a secure post-retirement life after 60 years old by enrolling in a bonus-based defined contribution pension plan.
Having these programs in place alone is not enough if employees are to achieve a healthy work-life balance. We must also nurture a culture that encourages employees to use them. At our Company, we employ various methods so that employees are aware of the childcare and family care support programs that are available to them. We will continue to work toward creating a culture that enables each and every employee to enjoy a better work-life balance.
At our company, we adopt a wide range of systems designed to help employees keep working while fulfilling childcare responsibilities. We have in place a consultation service where they can seek advice tailored to their specific needs.
For expecting and new mothers and their spouses, we offer maternity leave and spousal maternity leave (up to two days of paid leave).
We also have introduced various programs for employees returning to work after taking childcare leave: childcare hours, reduced working hours for childcare, exemptions from working extra hours, late-night and holiday shifts, as well as time off to care for sick children (up to seven days). In addition, we offer a comfortable lactation room for breastfeeding female employees.
In support of employees returning to work, we have in place a mid-career return program in which shift employees can set shorter working hours. For employees with a working spouse, childcare subsidies are available for hiring babysitters.
Furthermore, to support employees and Theme Park Operation employees returning to work, we opened Kids’ Village Arbre, a company-financed childcare facility within our premises, which offers full-time as well as short-term childcare services. Such measures help them plan their careers from a medium- and long-term perspective and achieve growth by making maximum use of their time.
In addition, for show performers whose work hours may fall on any day of the week and at any time of the day, we expanded the availability of short-term childcare services to support their needs.
Employees are also able to take leave to visit a medical institution for infertility treatment.
Initiative |
Outline |
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Work-life balance information website |
The website offers a guidebook on work-life balance and application forms for various programs. |
Briefing on childcare leave |
Employees scheduled to take childcare leave are provided with information on how to prepare for and what to do during leave and support programs available upon returning to work, as well as company information while they are on leave. |
Return-to-work seminar (held regularly) |
For employees on childcare leave, held once a year; around February to March. Provides participants with information on the range of support offered by the company after their return to work, as well as an opportunity to think about their own career-building to help them feel confident about returning to work. |
Awareness program for officers/managers (held irregularly) |
Provides an opportunity to think what needs to be valued in managing an organization comprised of diverse members.
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At OLC, we actively employ individuals with disabilities, primarily at our special subsidiary Maihama Corporation Co., Ltd. Employees with disabilities represent 2.45% of our workforce (as of June 1, 2024), which falls short of the legally prescribed employment rate of 2.5%, but we will continue with our recruitment and job retention efforts to meet the statutory rate. At Maihama Corporation, employees are engaged in various jobs that accord with their attributes. We are also actively developing and expanding the range of jobs for our disabled employees within the OLC Group.
For example, our operational departments and Maihama Corporation are working together to assign Theme Park on-stage jobs to cast members with a disability on a trial basis. This means they will likely engage in guest services, as opposed to the backstage tasks that they have traditionally often assumed. We will continue to establish systems that both encourage hard work and provide the members of our diversely talented workforce with a sense of fulfillment.
Furthermore, we focus on the normalization principle at Maihama Corporation, developing facilities and support programs that accommodate the needs of employees with disabilities in order to create a fulfilling work environment for everyone.
- 2015: Received the Prize Awarded for Effort (Excellent Disability Employment) from the President of Japan Organization for Employment of the Elderly, Persons with Disabilities and Job Seekers (JEED)
- 2019: Received the Honorable Mention Award for Disability Employment Workplace Improvement from the President of JEED
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* Group companies applicable for special provisions for persons with disabilities are: Oriental Land Co., Ltd.; Maihama Corporation Co., Ltd.; Milial Resort Hotels Co., Ltd.; MBM Co., Ltd.; and M Tech Co., Ltd. The percentage of employees with disabilities among all appliable Group companies is 2.43% as of June 2024.
Area |
Primary duties |
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Mail services |
Affixing of commemorative stamps on outgoing mail deposited at the Theme Parks; collection and sorting of the OLC Group companies’ internal and external mail; sending external mail |
Linen service |
Folding of linens used at Theme Parks restaurants |
Price tags on Products |
Preparation and affixing of price tags on products sold at the Theme Parks |
Laundry |
Cleaning and ironing of costumes, etc., used at the Theme Parks |
Lost and Found Center |
Handling of lost and found items at the Theme Parks |
3D glasses cleaning |
Cleaning of 3D glasses used at the Theme Parks |
Central Kitchen support |
Dishwashing duties, etc., at the Central Kitchen |
Floriculture |
Cultivation of flowers for Theme Parks |
Maintenance logistics support |
Subdividing, counting, shipping, and inventory operation of Theme Park maintenance components; replacement of drawing sheets |
Massage |
Massage service (for employees) |
Office Data Support Service |
Creating name cards, Entering Data, Importing Data |
At our Company, we have been working to create an environment where our employees can focus on their work without worry. Accordingly, our corporate culture makes it possible for numerous female employees to work on an equal footing with men.
At present, the difference in the number of years of continuous service between male and female corporate employees is 4.4. Women account for 55.3% of corporate employees, and 77.6% of cast members and other workers (as of the end of March 2024).
We will continue working to make our workplaces better suited for female employees to fulfill their potential, ensuring that women can make use of their skills on an equal footing with their male colleagues.
We are upholding a target to increase the percentage of female managers to over 25% in FY2025. To this end, we create opportunities to elevate female manager role models to help employees envision their future careers and organize programs to support employees engaged in childcare/family care to prevent them from interrupting their careers.
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Our Company is working to create a workplace environment where all employees can thrive regardless of their sexual orientation or gender identity.
On the institutional front, starting April 1, 2024, we expanded the scope of eligibility for a range of employee benefits and programs to include employees in a same-sex or common-law marriage in addition to those in a conventional legal marriage. The benefits available to them now include leave of absence and vacation leave for marriage, childcare, or family care; various work-hour arrangements; and condolence payments. In addition, a leave of absence can also be taken for surgery or treatment related to gender transition.
With regard to facilities and the working environment, we have made available toilets and private changing spaces that are accessible for all genders. Also, employees can use the family name of their same-sex or common-law spouse as their professional name and can choose to be called by a given name congruous with their gender identity. In addition, the use of gender-specific descriptions were eliminated following partial changes to the Disney Look guidelines, with some unisex costumes also introduced.
Our awareness activities have included the formulation of guidelines for HR managers with the aim of promoting an in-depth understanding of LGBTQIA+ personnel, as well as study sessions led by invited experts. As another effort to promote Company-wide understanding, we have issued a handbook to interested employees with information on the use of relevant internal systems.
Furthermore, our existing contact points provide advice in response to anonymous requests for asistance from any cast member.