The OLC group takes food safety very seriously. Our Group's Food Safety Philosophy proclaims safety to be our most important responsibility, and we have developed the Food Safety Action that is designed to ensure the safety and security of all food products provided and sold by our Group. Every effort is made to control safety throughout the supply chain and we work with our suppliers to ensure that they comply with all our food safety initiatives.
Food Safety Philosophy
— Safety First —
To allow us to create happiness and contentment by offering wonderful dreams, moving experiences, the OLC Group is dedicated to ensuring the safety and security of all food products.
Food Safety Action
- Every effort shall be made to maintain the safety and security of all food products provided and sold by our Group.
- We shall comply with all statutory safety regulations as well as the rules, regulations, standards and manuals indicated in our own safety guidelines.
- Our approach to food safety management shall incorporate the HACCP* process, and we shall use the PDCA (Plan-Do-Check-Action) cycle to coordinate the audits, inspections and educational activities.
- We shall work to establish smooth communication within our Group and with suppliers, customers (guests) and government agencies, etc., as well as share information on problems and initiatives involving food safety within the food chain.
- All cast members that handle foods or drinks shall receive education and training to ensure that they understand and can implement our food safety policies.
| * | HACCP is a method that utilizes operation manuals to constantly manage parts of the production (food preparation) process that are important for ensuring sanitation. |
Tokyo Disney Resort
The restaurant facilities at Tokyo Disneyland and Tokyo DisneySea follow the HACCP system, a system that was institutionalized through the partial amendment of Japan’s Food Sanitation Act. Specifically, we check the condition of employees’ health, ensure that their attire is clean, encourage rigorous hand washing practices, and carry out periodic stool examination to prevent food safety issues.
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- Testing the core temperature
prior to serving
The OLC Group has long had in place a department that supervises food safety. In line with our voluntary standards developed on the basis of Japan’s Food Sanitation Act and other applicable laws and regulations, the department plays a central role in conducting hygiene inspection and food bacteria/allergy tests at restaurant facilities as well as educational activities to raise awareness around food hygiene. Through these actions, we maintain the safety of the food products we offer to consumers (guests).
We also request our food suppliers comply with our voluntary standards. Furthermore, we conduct regular evaluations of restaurant facilities, original food products carried at these facilities, as well as the food processing plants we contract to produce the ingredients we use.
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- Hygiene inspection at our restaurant kitchen
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- Bacteria test at our own testing facility
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- Internal hygiene education program
We run our own farms in Hokuto in Yamanashi Prefecture, and Teshikaga in Hokkaido to produce and supply year-round tomatoes, bell peppers and strawberries.
We will keep working to ensure a steady supply of fruits and vegetables by producing them in-house and further enhancing our quality control systems.
Tokyo Disney Resort
In order to allow guests with food allergies to enjoy the experience of dining with us, we have restaurants that offer special dietary menus including meals that do not contain wheat, buckwheat, eggs, milk or peanuts. Some restaurants also serve allergy-friendly dishes that are free of 28 specific allergy-related ingredients. Tablets are available at major restaurants for guests to check the list of 28 specific ingredients and other ingredient information.
Also, to allow guests to check the use of the specific ingredients in dishes on the menus before coming to the Theme Parks, we offer an “Allergen information search” page (in Japanese only) on the official Tokyo Disney Resort website.
Tokyo Disney Resort
With regard to ingredients of dishes served at Tokyo Disneyland and Tokyo DisneySea restaurants, the countries of origin (in Japanese only) are disclosed in accordance with the country-of-origin labeling guidelines for the foodservice industry compiled by the Ministry of Agriculture, Forestry and Fisheries. This is an example of our efforts to ensure that guests can enjoy dining with peace of mind.
Tokyo Disney Resort
To assure the safety and security of all food items offered at restaurant facilities throughout Tokyo Disneyland and Tokyo DisneySea, we hold classes on food safety.
cast members engaged in food service undergo basic or advanced courses on food hygiene to learn how to handle foods. A total of over 400 cast members annually complete food safety education programs, which are held about 80 times a year.
Additionally, our cast members rigorously comply with handwashing, which is a basic requirement for providing guests with safe and reliable foods.
