Tokyo Disney Resort

A large number of guests enjoy the attractions at Tokyo Disneyland and Tokyo DisneySea every day. In order to offer our guests a consistently safe and enjoyable experience, the OLC Group has developed the Policy on Attraction Safety.

Tokyo Disney Resort

It is fundamental that both the maintenance and operations departments work and communicate closely together to fulfill their roles with integrity for the safety of our attractions and facilities.
In addition, by maintaining close contact with cast members, maintenance and operations managers are able to identify small changes and emerging safety risks, while facility managers also ensure on-site safety.
Internal checks are carried out on an ongoing basis by the Safety & Show Quality Assurance Department, which verifies whether facilities maintenance for attractions is being carried out according to the standards, and the Operation Management Department, which confirms that the staff is carrying out operations reliably and in accordance with the manuals.

Tokyo Disney Resort

We offer a variety of education/training programs to make sure that our attractions are safe and of high quality.
When we temporarily close an attraction to perform inspections and maintenance work, we ask our cast members and contractors to attend a training program to learn more about the magic behind the attraction. By enabling them to perform their maintenance work based on the story, we can provide guests with safety and a quality experience. We also offer a training program for cast members and contractors who operate and maintain attraction facilities equipped with the ride motion protection system, which keeps the ride vehicles from moving while inspection or maintenance work is being conducted along the tracks or elsewhere.
New cast members are required to learn the standard operating procedures and undertake repeated on-the-job training so that they are able to respond to any situation. They must then go through an assessment period before being authorized to operate attractions independently.

In addition, cast members also regularly participate in emergency evacuation drills in which the attractions are shut down, and which are held in the early hours before opening or after the Theme Parks have closed.

Tokyo Disney Resort

Our Group is committed to the safety of our rides and attractions in terms of both attraction design and maintenance, as well as guest enjoyment and operational safety.

All of our attractions are designed by placing the utmost importance on safety. In particular, all roller coaster attractions are equipped with a broad range of safety features, such as ride restraints, and require strict adherence to rules, such as enforced height restrictions.
We have also installed a range of equipment that is designed to prevent guests from climbing or jumping over park fences such as the fixed guard nets on rails and along the waterfront in some watercraft attractions, and automated gates in the loading areas of all roller coaster attractions.
Moreover, at Anna and Elsa’s Frozen Journey and Rapunzel’s Lantern Festival, we also installed automated gates at the unloading area to prevent guests from accidentally entering the unloading area when boarding, thereby enhancing their safety.

All Tokyo Disney Resort facilities are checked by a team of approximately 1,000 maintenance technicians* who work in shifts to verify and maintain safe conditions. In addition to statutory inspections, we perform daily routine inspections and maintenance in accordance with our own strict maintenance standards. Furthermore, we annually conduct overhaul maintenance of approximately 600 attraction vehicles at our own factory. After the vehicle is disassembled, various inspections such as non-destructive inspection and parts replacement take place. Once the vehicle is assembled again, it is brought into the attraction, and after passing the final cycling test, the inspection and maintenance work is complete. We constantly review these maintenance standards and audit the status of inspections and maintenance work to keep our facilities safe. In addition, some attractions are individually closed at regular intervals to allow our maintenance team to perform thorough non-destructive inspections and maintenance work that cannot be performed during daily inspections.

In the event of an earthquake exceeding a certain magnitude, the Theme Parks’ attractions are stopped at locations that enable guests to safely disembark. Guests are then evacuated to safety through evacuation routes. We commence inspections by following the appropriate standards and checklists corresponding to the magnitude of the earthquake and confirm the safety of the rides and attractions.

*The technicians who maintain our Tokyo Disney Resorts include Engineering Services Division personnel and the staff of maintenance subsidiaries and partners affiliated with our Group.

Cast members in charge of operations at all attractions ensure the safety of all rides and attractions.

For example, at Soaring: Fantastic Flight, after the guests have buckled up their seatbelts, cast members make sure that they are locked by checking the lamp light above each seat. In addition, cast members ask the guests to pull the yellow tab attached to their seatbelt so that the guests themselves can check that the seatbelt is locked, along with the cast members.