Policies and Regulations

Our Merchandise Safety Policy

OLC has developed a Policy on Product Safety and Quality to facilitate the development of products, so they are safe and of high quality. Every effort is made to verify compliance with safety standards, and we also work with our suppliers and manufacturers to ensure that they meet our safety requirements.

Policy on Product Safety and Quality

— Making Sure Our Guests Take Home Happy Memories —

To allow us to create happiness and contentment by offering “wonderful dreams, moving experiences, delight and contentment”, the OLC Group is dedicated to the safety and quality of all our merchandise and to offering our guests the highest-quality exclusive products.

Merchandise Safety and Quality Actions

  1. Our Group shall comply with all statutory safety regulations as well as the rules, regulations, standards and manuals indicated in our own safety guidelines.
  2. The safety and quality of our merchandise shall be our top priority throughout every stage of the process, from planning and development to production, distribution and sales.
  3. Compliance with our Group's Merchandise Department Quality Control Standards shall be monitored and enforced both internally and among manufacturers and suppliers.
  4. Every effort shall be made to enhance the tests and inspections performed by third-party testing laboratories to maintain and enhance our quality controls.
  5. Feedback from guests shall be taken in good faith, and we shall take immediate action to check and deal with any substandard merchandise.

Management Structures

Safety Management Structure

Tokyo Disney Resort

Collaboration with Suppliers

At OLC we implement rigorous quality control in the production process of our merchandise, while giving consideration to the labor conditions and work environment of our suppliers and manufacturing facilities to build cooperative relationships throughout the entire supply chain.
With regard to merchandise sold at our Theme Parks, we annually update the documents and manuals required for each development and production processes, including quality inspection standards, production safety manuals, price tag management methods, and details of pre-shipment and pre-delivery inspections, and send them to our suppliers.
Furthermore, we offer periodic briefing sessions to help our suppliers better understand the processes and adhere to our Policy on Product Safety and Quality.

Related Information

Quality Inspection

In order to verify the safety and quality of merchandise on sale at our Theme Parks, all our original merchandise is tested by independent inspection agencies. The tests are performed in compliance with our proprietary quality inspection standards, which incorporate the legal and regulatory safety requirements of Japan, Europe and America.

Contact for Inquiries

Tokyo Disney Resort

All merchandise-related inquiries, comments and requests are handled by the Tokyo Disney Resort Guest Merchandise Service Department and our system enables us to respond immediately.

We also ensure that our guests’ input is reflected in our product development and improvements.

Product Quality Control Process

Actions and Performances

Measures to Ensure Safety in Product Development

Tokyo Disney Resort

In developing products, we implement measures to ensure guests’ safety by assuming all kinds of potential risk. For example, we have a set of safety standards in place for children’s products to make sure that they can withstand forces such as impacts and biting. In addition, we put all merchandise through dropping, tensile and compression tests as well as chemical examinations to confirm their safety.

Product category

Examples of Company’s measures to ensure safety

General merchandise

  • We apply the regulation concerning the use of six phthalate esters (plasticizers) in toys to all merchandise made of plastic.
  • We set our own durability standard for ceramic cup handles and performed strength tests.

Clothing for infants

  • While the law requires formaldehyde levels to be 0.05 abs or lower, we set a stricter proprietary standard of 0.03 abs or lower.

Food labeling

  • We provide information on eight types of nutritional components on food labels, including saturated fatty acids, trans fatty acids and cholesterol.

Product Safety Training

Cast members working at stores that carry confectionery and other foods undertake a general hygiene management program, where they learn about food hygiene management and food labeling relevant to store operations ranging from product delivery to sales.


Related Information