Policies, Regulations and Management Structures

Risk Management Systems

The OLC Group works to prevent and respond to a wide range of business risks in accordance with the OLC Group Risk Management Guidelines.
We have installed a Risk Management Committee to promote effective risk management as standard practice, and have set up an Emergency Control Center (ECC) to oversee emergency response procedures.
In order to address earthquake risks, we have created a response manual that outlines the necessary actions to be taken by each of our departments in accordance with the Tokyo Disney Resort Basic Plan of Earthquake Disaster Countermeasures, which stipulates a plan for supplies and materials, a first-aid plan, etc. In the event of a large-scale earthquake, the Tokyo Disney Resort Earthquake Countermeasures Headquarters is established by the President.
To address the COVID-19 pandemic, we established the Tokyo Disney Resort Infectious Disease Response Coordination Division led by the president. The division implements systems to prevent the spread of the infection by taking various health and safety measures, including gathering information on COVID-19, formulating procedures to prevent closed, crowded places and close proximity and taking other preventive measures to our employees.
The President and top management of Oriental Land Co., Ltd. play a central role in both organizations.

Specific Risks Handled by the ECC

Earthquakes, fires, typhoons, snow, lightning, power outages, accidents, food poisoning, infectious diseases, and terrorism, among other risks

Business Continuity Plan (BCP) Initiatives

OLC Group has set up the Emergency Control Center (ECC) as the organization that supervises response in an emergency such as an earthquake, fire or typhoon. This is to ensure a structure that minimizes damage to people and property and enables the swift resumption of operations. We have been working to ensure that operations can continue when a large-scale disaster strikes since before the Great East Japan Earthquake in March 2011, and are currently considering further initiatives related to our Business Continuity Plan (BCP).
In February 2019, we shifted to a method of financing that sets a loan drawdown of between ¥5 billion and ¥150 billion, with the amount to be determined by OLC Group when an earthquake materializes.

Following the Great Hanshin-Awaji Earthquake in January 1995, we introduced an Earthquake Risk Countermeasure Financing Type Term Loan with the aim of securing liquidity on hand to continue business. This financial preparedness played a part in enabling us to continue business and achieve a rapid recovery in performance when the Great East Japan Earthquake struck. We also appropriately review the content of our finances in light of management strategy and the business environment. In addition to being able to increase the financing amount, the new plan allows us to minimize costs by not having to execute the financing until the capital is actually needed. If an earthquake measuring M7.9 or greater occurs, although the banks can decide whether to request early repayment, OLC Group can choose to make the loan repayment with cash or other assets, which means the exercise of stock acquisition rights will be extremely limited.

Information Security Management Systems

The OLC Group Basic Policy on Information Security lays out the basic policy and procedure for information management. Specific guidelines for action are set forth in the OLC Group Information Security Policy, and we are developing an information security management system that conforms to this policy. Information management is controlled by the Information Security Management Committee, a sub-committee under the Risk Management Committee. This unit is chaired by *the Executive Director of the General Affairs Department, and works to raise the level of information security management within the OLC Group by monitoring compliance with the OLC Group Information Security Policy and developing plans for employee training and awareness programs.

In January 2013, we established the OLC Group Guidelines on Social Media, which set forth rules on management and communication of information through social media. These guidelines serve to enhance the Group’s information security including in the social media channels.

*The Executive Director of the General Affairs Department controlled company-wide Information Technology operations, including information security as an executive officer from FY2014 to FY2017.

OLC Group Basic Policy on Information Security (Established March 2005)

  1. The OLC Group shall ensure the proper management of all information related to its business operations (“Information Assets” hereinafter), by identifying its owner, its value as an information asset, the level of confidentiality, and rights of access.
  2. The OLC Group has established an information security policy (“Policy” hereinafter), setting forth specific procedures to be followed by OLC Group companies and specific actions to be taken by executives and employees in the management of information.
  3. The OLC Group, its executives and employees, shall abide by applicable laws governing the management and handling of Information Assets.
  4. The OLC Group shall take appropriate technical security measures when processing or holding its Information Assets in an information system and/or network.
  5. The OLC Group shall offer scheduled training and education to its executives and employees to familiarize them with information security management policy and procedures.
  6. The OLC Group shall review the documents and controls adopted for the Policy and other basic policies etc., and shall monitor compliance with these policies and procedures on a continuous basis.

The OLC Group ensures that customers' and Guests' personal information is protected.