Safety is our top priority throughout all Park operations and in addition to the initiatives detailed in the preceding pages, we have in place specialized divisions that take an extensive range of safety measures in security, first-aid and disaster response with the aim of providing our Guests with safe and enjoyable experiences.
Actions and Performances
Tokyo Disney Resort's
We maintain strict security precautions throughout Tokyo Disneyland and Tokyo DisneySea. In addition to routine patrols, we also conduct bag checks at the Park entrances to prevent hazardous or suspicious items from being brought onto Park premises.
We conduct a wide range of crime prevention activities. These include regular patrols of the peripheral roads around the Tokyo Disney Resort, conducted while sharing information and liaising with hotels in the vicinity, JR Maihama station and the police stations that have jurisdiction over the local area.
Strengthening Security System
In view of the situation of the world as well as the increasing global attention directed toward Japan as 2020 approaches, we must further strengthen our security system. We will therefore review our security system in collaboration with the police and administrative authorities, and reinforce bag checks and park patrols with the aim of offering safer and more secure Theme Parks.
In preparation for a possible emergency, we are gathering information and conducting training on crime prevention and security in our everyday operations and are constantly watching out for suspicious persons and objects.
In FY 2018, we implemented an explosive disposal training program with the Chiba Prefectural Police Headquarters, and a training program involving multiple divisions in collaboration with Urayasu City’s fire department and Juntendo University Urayasu Hospital.
Tokyo Disney Resort's
Tokyo Disneyland and Tokyo DisneySea both have several first-aid stations on Park premises. The first-aid facilities have beds to allow Guests with minor injuries and illnesses to rest, and we can also refer indisposed or injured Guests to local hospitals. In the event of an emergency, first-aid Cast Members immediately respond to the sick or injured Guests. As of March 31, 2017, we have installed automated external defibrillators (AEDs) at approximately 140 locations including attractions and restaurants and other locations across the Tokyo Disney Resort. Cast Members across all departments receive continued first-aid training, which includes on AED operation and CPR (cardiopulmonary resuscitation), thus ensuring that they are capable of dealing with emergencies.
Tokyo Disney Resort's
The emergency response operations team works around the clock in eight-hour shifts to monitor Tokyo Disney Resort checking for fires and other abnormalities. The team inspects and maintains firefighting equipment and is responsible for all fire prevention operations within the Parks. They also oversee operation of the Central Monitoring Center, provide guidance and supervision in fire prevention activities, and are responsible for Park security.
In addition to drawing on our internal pool of experts certified in diverse disaster prevention measures, we gather information as necessary from administrative authorities and outside experts in our efforts to disseminate appropriate knowledge with regard to disaster response among our employees and enhance their technical preparedness.
Tackling Fire Risks
In the event of a fire, the Central Monitoring Center will request immediate dispatching of firefighting units via its direct hotline to fire departments while our firefighting team will take initial measures to put out any fires. Tokyo Disney Resort is equipped with a fire truck so we may engage in first response firefighting activity when necessary. To be prepared to provide evacuation guidance and extinguish fires to maintain Guests’ safety, we regularly train our firefighting team and implement joint fire drills under the leadership of the local fire department/station of Urayasu City.
Tackling Earthquake and Tsunami Risks
With regard to the risk of earthquakes, we have deployed a vehicle-mounted earthquake simulator, and are using it for education and training purposes; by having our employees experience a simulated earthquake occurring in the capital area (a 7 on the Japanese seismic scale), we ensure that they know how to react with composure during initial response.
We have also prepared a response manual indicating the action to be taken by individual departments in accordance with the Basic Plan of Earthquake Countermeasures, which describes a plan for supplies and materials as well as a first-aid plan. In the event of a large-scale earthquake, the Tokyo Disney Resort Earthquake Countermeasures Headquarters will be set up under the President's lead to deal with the situation.
For stranded Guests and employees, we have in stock four days of emergency food supplies (white rice, soybeans and hijiki algae rice, and mixed rice), water, aluminum blankets, and maps for guiding them home. In addition, in our efforts to accommodate diverse Guests, we added liquid baby formula to our stock of supplies. Liquid baby formula does not need to be mixed with hot water and therefore can be used when no water or electricity is available.
With respect to tsunami, we consider it to be safer to remain within the Theme Parks in view of the fact that both Tokyo Disneyland and Tokyo DisneySea are located roughly five meters above sea level. In the event of a tsunami, our procedure is to contact the Urayasu City authorities to check whether evacuation has been ordered, and take actions accordingly.
At Tokyo Disneyland or Tokyo DisneySea, we have developed an emergency response manual to ensure that Cast Members can react swiftly in case of an earthquake or other emergency. To make sure that Cast Members gain a thorough understanding of the procedures contained in the manual, emergency exercises are held at all 197 facilities at Tokyo Disneyland and Tokyo DisneySea, either before or after opening hours.
We hold comprehensive emergency drills four times a year under realistic park operation conditions with around 2,000 employees deployed as Guests in an effort to further improve our ability to cope with disasters.
Furthermore, we also hold tabletop disaster drills involving executive directors, officers, and heads of departments, Group company presidents and risk management staff members to strengthen our decision-making capacity in the event of an emergency.