Our Approach to Sustainability

Oriental Land Co., Ltd. was established in 1960 with the purpose of contributing to the cultural life of the nation and the welfare of Japanese citizens. Following this, efforts to attract the American Disneyland to Japan began, and in 1979, a license agreement was signed with Walt Disney Productions (as it was known at that time). Tokyo Disneyland then opened in 1983.
We have continued to spread happiness that cannot be found anywhere else throughout the community.

 

In the midst of this drastically changing world caused by climate change, the declining birthrate and aging population, etc., the OLC Group will work to continue providing values to society and to evolve as a company for the next 50 to 100 years. To this end, we have decided to aim for sustainable management that incorporates responses to global environmental problems and social issues into our operations and business strategy.
The OLC Group defines sustainable management as the realization of both “contribution to a sustainable society” and “maintaining of long-term corporate growth.” In particular, the commitment includes evolving our existing business operations to offer options that more closely cater to Guest needs, improving our capacity to address fluctuations in demand to enhance the added value of the Tokyo Disney Resort. In addition, it also includes taking on the challenge of establishing new businesses that help us resolve issues and enhance values in our core business, as well as provide us with growth opportunities. Furthermore, we intend to contribute to social issues, such as working towards the Sustainable Development Goals (SDGs).
For the purpose of sustainably creating “Happiness,” which is a value offered by our Group, to contribute to achieving a sustainable society and long-term sustainable growth, we have formulated “Our Goal for 2030” and our medium- and long-term initiative policy for fulfilling the Goal.

Our Goal for 2030 and Medium- and Long-term Initiative Policy

  • Our Goal for 2030: Bringing more “Happiness” to you and the community
    We will aim to be a corporation that continues to create “Happiness,” not only for the Group’s stakeholders but also for the broader community.

  • Continue to create “Happiness” not only inside the Resort including the Theme Parks, but also for many people in the broader community.
  • Continue to be a corporation desired by society by fulfilling our role in the efforts made toward achieving a sustainable society.
  • Continue to be a corporation in which employees can truly take pride.

 

  • Medium- and long-term initiative policy
    In order to achieve Our Goal for 2030, the OLC Group intends to promote sustainable business development and measures for eight environmental, social, and governance (ESG) materiality, through which it will contribute to the achievement of the Sustainable Development Goals (SDGs).

 

  1. Sustainable business development
    ①  Existing businesses
    The OLC Group will seek higher added value for Tokyo Disney Resort as a whole by addressing diversifying Guest needs and fluctuations in demand.

    ②  New businessesThe OLC Group will engage in businesses that help resolve issues faced in existing businesses and increase their value, possibly obtaining new earning opportunities.

 

  1. ESG materialityThe OLC Group has selected eight ESG materiality for capturing growth opportunities and eliminating risks with the aim of contributing to achieving a sustainable society and long-term sustainable growth.
    “Employee happiness” and “Happiness of children” will be promoted as areas of materiality unique to the OLC Group.

Area of materiality Direction of initiatives KGIs for 2030
S Employee happiness In order to remain as the workplace that is chosen by people,
implement measures to help them feel a sense of joy and
accomplishment (job satisfaction)
and establish a comfortable and
supportive workplace environment and
internal systems.
Enhance job satisfaction of employees.
Result of job satisfaction survey: Positive responses to question on
general job satisfaction account for more than 80%
[average of the entire OLC Group]
Happiness of children In order to achieve a thriving society by nurturing the dreams and
minds of children, who are our future, implement
measures that resonate with children, engender their trust,
and resolve social issues pertaining to children, through the
Tokyo Disney Resort business.
[Tokyo Disney Resort]
Implement activities aimed at enriching the daily lives and minds of children.
[Social contribution activities]
Implement activities to foster the development of children, who are our future.
Diversity & inclusion In order to address changes in society and
customer needs and conduct business activities in which diverse customer
values are respected, implement structured measures to ensure that human
rights are respected, review existing products and services, and build
systems to give due consideration to diversity, among others.
・Build and implement a human rights due diligence process for designated key human rights issues.
・Build systems for implementing business activities in which diversity is respected.
Supply chain management Formulating a policy to achieve sustainable
procurement in collaboration with our suppliers.
・Ensure that all primary suppliers are informed of and consent to our procurement
policy and the OLC Group Vendors Code of Conduct.
・Ensure sustainable raw material procurement for all internally designated items.

Contribution to SDGs

Area of materiality Direction of initiatives KGIs for 2030
E Measures to address climate change and natural disasters Produce and procure renewable energy,
take energy-saving actions, install environmentally friendly design, etc.
to reduce the risk of climate change and adapt to climate change with
enhanced resilience in an effort to increase the sustainability of our business.
Reduce greenhouse gas emissions [Scope 1 and 2] by 51% from the FY 2013 level
→ Achieve net zero emissions of greenhouse gases by FY 2050
Recycling-oriented society Implement measures such as to save resources and reduce waste pertaining
to products and services and promote the sustainable use of resources
in order to contribute to the development of a recycling-oriented society.
・Waste reduction target [weight]: 10% reduction from FY 2016
・Percentage recycled [actual result]: 80%

Contribution to SDGs

Area of materiality Direction of initiatives KGIs for 2030
G Stakeholder engagement In order to evolve business activities and contribute to achieving a sustainable society, implement measures to attribute importance to appropriate and open information disclosure to stakeholders and dialogues with them. Ensure appropriate and open information disclosure to stakeholders and place value on interactive communication with them to evolve business activities and engage in activities that contribute to achieving a sustainable society.
Fairness in corporate management Ensure that all laws, regulations and the Corporate Governance Code are complied with, and establish management systems that allow flexible responses to changes and facilitate growth. Ensure that all laws and regulations and the Corporate Governance Code are complied with, and the management systems in place allow flexible response to changes and facilitate growth.

Promotion Structure of Sustainability

In June 2021, we established the Sustainability Promotion Department, Corporate Strategy Planning Division with the aim of steadily pushing forward our sustainability management and thereby contributing to a sustainable society while also achieving long-term sustainable growth.
Under the responsibility of the Supervisor of the Corporate Strategy Planning Division
(Executive Director and Executive Vice President Officer), the Sustainability Promotion Department takes the role of planning policies and strategies pertaining to our Group’s sustainability and environmental, social and governance (ESG) matters; formulating key performance indicators (KPIs) in light of the eight priority areas identified as having materiality and the directions of measures to address the issues, and incorporating them into our management plan; and coordinating Group-wide efforts in conjunction with relevant organizations.
Furthermore, the Department brings up matters concerning sustainability and ESG for discussion at the Executive Committee as necessary, in view of their level of importance.
In July 2021, we established the Corporate Conduct Committee to create a structure where policies for each initiative in the eight areas of materiality can be formulated by leveraging the specialized knowledge and insight of each organization across our Group and the progress of the initiatives can be ensured and managed. As an advisory body to the Executive Committee, the committee discusses diversity and inclusion, supply chain management, and stakeholder engagement across our Group, with the Sustainability Promotion Department, the secretariat, proposing matters for discussion at the Executive Committee and Board of Directors if necessary.
In addition, in August 2021, we also put in place the Sustainability Promotion Committee chaired by the Representative Director, Chief Operating Officer and President. The committee aims at creating a setting for lively discussions across the entire Group about the order of priority and resource allocation pertaining to initiatives examined by the Sustainability Promotion Department and different committees, before proposing at the Board of Directors and the Executive Committee.

Sustainability Promotion Structure

Stakeholder Engagement

At the OLC Group, we believe in the importance of direct dialogue with our customers, employees, shareholders and investors, corporate sponsors, vendor and suppliers, licensors and partners, collaborators, local communities and local governments. We put this belief into practice in the course of our daily work.

Case Examples of Communication with Stakeholders

[Learning from Guest Feedback]
The opinions, requests and compliments relayed directly to Cast Members at each facility are shared throughout the OLC Group via our intranet and at routine meetings. They help us make necessary improvements to our services promptly. We have also established an Information Center at Tokyo Disney Resort in an effort to offer our Guests an open and inviting environment in which to submit their opinions and requests.

 

[Communication with shareholders and investors]
We hold meetings to exchange views with shareholders and investors, participate in conferences in Japan and abroad that are hosted by securities firms, and hold information sessions for retail investors and sales people at securities firms.
We also regularly provide our employees with feedback from individual shareholders in the form of questionnaire survey results in order to improve our operations.

 

[Dialogue with Experts]

The OLC Group believes that it is important to identify potential issues from an ESG standpoint and to respond to a wide range of social demands. To this end, we are gathering opinions voiced from various perspectives by ESG specialists and other experts, which we hope to incorporate in our business activities.
In FY 2020, we held a dialogue with two ESG experts to discuss our 8 materiality fields, which are our priority issues upheld as a result of narrowing down our challenges, in our efforts to formulate a strategy to contribute to the creation of a sustainable society and achieve profit growth as a corporation. We were able to receive opinions from a broad perspective about the validity of the materiality and the direction of our initiatives.

Sustainability Education

As part of our efforts to educate our employees on sustainability, we have conducted educational activities such as publishing web magazines that summarize CSR case studies in an easy-to-read, holding internal exhibitions that provide information on CSR based on various themes, and disseminating information about our social contribution activities. 
Since April 2021, we have been conducting activities to raise employees’ awareness of a more sustainable management, the eight key issues and related direction of measures through the distribution of the President’s message and via electronic bulletin boards.
Furthermore, as part of our environmental education, we also hold in-house fairs, stream awareness videos in our employee cafeteria, and provide e-learning programs.