Our Approach to Sustainability

Oriental Land Co., Ltd. was established in 1960 with the purpose of contributing to the cultural life of the nation and the welfare of Japanese citizens. Following this, efforts to attract the American Disneyland to Japan began, and in 1979, a license agreement was signed with Walt Disney Productions (as it was known at that time). Tokyo Disneyland then opened in 1983.
We have continued to spread happiness that cannot be found anywhere else throughout the community.

 

The OLC Group has evolved from a Theme Park operator to an operator of a Themed Resort and has expanded into other areas of the market, but our core value remains unchanged. We remain committed to “invigorating people's lives by offering wonderful dreams, moving experiences, delight and contentment” because “spreading happiness” is our guiding principle.

 

In the midst of this drastically changing world caused by climate change, the declining birthrate and aging population, etc., the OLC Group will work towards developing its corporate social responsibility (CSR) in order for us to continue providing values to society and to evolve as a company for the next 50 to 100 years. We have decided to aim for more sustainable management by incorporating responses to global environmental problems and social issues into our operations and business strategy.

 

The OLC Group defines a more sustainable management as realization of both “contribution to a sustainable society” and “maintaining of long-term corporate growth.” In particular, the commitment includes evolving our existing business operations to offer options that more closely cater to Guest needs, improving our capacity to address fluctuations in demand to enhance the added value of the Tokyo Disney Resort.In addition,it also includes taking on the challenge of establishing new businesses that help us resolve issues and enhance values in our core business, as well as provide us growth opportunities. Furthermore, we intend to contribute to social issues, such as working towards the Sustainable Development Goals (SDGs).

 

The CSR we have been committed to will be organized within our environmental, social and governance (ESG) framework. And now, we have begun designing strategies that will allow us to contribute to a sustainable society and increase profits as a company, in addition to identifying matters to prioritize. 

 

Going forward, the OLC Group will incorporate the responses to ESG issues into business and management strategies and proceed with the development of Key Performance Indicators(KPI). 

Based on the following 8 key issues and the direction of measures for each, discussions are being led by the Sustainability Promotion Department, Corporate Strategy Planning Division.

Key Issues Direction of measures
Climate change and natural disasters Contribute to a decarbonized society (mitigate climate change)
Strengthen resilience (adapt to climate change)
Circular economy Adopt resource-saving products/services and reduce waste
Use sustainable resources
Make effective use of water resources
Contribute to forming symbiotic relations with nature
Employees Foster HR with spontaneous creativity
Promote HR diversity
Provide a fulfilling workplace environment
Children Help children achieve their hopes and dreams
Diversity and inclusion Respond to changes in social and Guest needs based on employees’ diverse values
Implement systematic measures to respect human rights
Supply chain management Promote sustainability and collaboration across supply chains
Fairness of corporate management Fair decision-making
Stakeholder engagement Achieve relationships of trust and collaboration with stakeholders based on open dialogues

 

For one of the key issues, “Climate change and natural disasters” the OLC Group has developed the following medium- to long-term goals and the KPIs at this time.

 

 Medium- to long-term target for the reduction of greenhouse gas emissions
   

  • 40% reduction (in comparison to fiscal 2018 levels) by fiscal year 2030
  • Net zero by fiscal year 2050
     


 

We will work to achieve these medium- to long-term goals and will commit to achieving the following goal identified in SDGs.


Goal 13: Climate Action
 

Also, the OLC group will assess climate-related opportunities and risks, endorsing the recommendations of Task Force on Climate-Related Financial Disclosures (TCFD) ※1 and disclose information in line with TCFD framework in 2022. 

 

※1
TCFD was established as a public taskforce in 2015 by the Financial Stability Board (FSB) as a response to request from G20. TCFD recommends to disclose information such as target, indicator, risk management, strategy and governance evaluating financial impact of risks and opportunities caused by climate change.
 

 

The OLC Group is designing strategies that can contribute to a sustainable society and achieve profit growth as a corporation in order to develop the CSR into a more sustainable management. While we continue with the activities that we have been working on based on the OLC Group’s CSR policy, we will incorporate the perspectives of ESG to the activities even more. 

Stakeholder Engagement

At the OLC Group, we believe in the importance of direct dialogue with our customers, employees, shareholders and investors, corporate sponsors, vendor and suppliers, licensors and partners, collaborators, local communities and local governments. We put this belief into practice in the course of our daily work.

Case Examples of Communication with Stakeholders

[Learning from Guest Feedback]
The opinions, requests and compliments relayed directly to Cast Members at each facility are shared throughout the OLC Group via our intranet and at routine meetings. They help us make necessary improvements to our services promptly. We have also established an Information Center at Tokyo Disney Resort in an effort to offer our Guests an open and inviting environment in which to submit their opinions and requests.

 

[Communication with shareholders and investors]
We hold meetings to exchange views with shareholders and investors, participate in conferences in Japan and abroad that are hosted by securities firms, and hold information sessions for retail investors and sales people at securities firms.
We also regularly provide our employees with feedback from individual shareholders in the form of questionnaire survey results in order to improve our operations.

 

[Dialogue with Experts]

The OLC Group believes that it is important to identify potential issues from an ESG standpoint and to respond to a wide range of social demands. To this end, we are gathering opinions voiced from various perspectives by ESG specialists and other experts, which we hope to incorporate in our business activities.
In FY 2020, we held a dialogue with two ESG experts to discuss our 8 materiality fields, which are our priority issues upheld as a result of narrowing down our challenges, in our efforts to formulate a strategy to contribute to the creation of a sustainable society and achieve profit growth as a corporation. We were able to receive opinions from a broad perspective about the validity of the materiality and the direction of our initiatives.

Promotion Structure of Sustainability

In June 2021, we established the Sustainability Promotion Department, Corporate Strategy Planning Division. Our aim is to steadily push forward our business management with greater sustainability, thereby contributing to a sustainable society and achieving long-term sustainable growth at the same time.
Under the responsibility of the Supervisor of the Corporate Strategy Planning Division
(Executive Director and Executive Vice President Officer), the Sustainability Promotion Department takes the role of planning policies and strategies pertaining to our Group’s sustainability and environmental, social and governance (ESG) matters; formulating key performance indicators (KPIs) in light of the eight priority fields identified as materiality and the directions of measures to address the issues, and incorporating them into our management plan; and coordinating Group-wide efforts in conjunction with relevant organizations.
Furthermore, the Department brings up matters concerning sustainability and ESG for discussion at the Executive Committee as necessary, in view of their level of importance.
In July 2021, we established the Corporate Conduct Committee to create a structure where policies for each initiative in the eight materiality fields can be formulated by leveraging the specialized knowledge and insight of each organization across our Group and the progress of the initiatives can be ensured and managed. As an advisory body to the Executive Committee, the committee discusses diversity and inclusion, supply chain management, and stakeholder engagement across our Group, with the Sustainability Promotion Department, the secretariat, proposing matters for discussion at the Executive Committee as necessary.

 

Furthermore, in August 2021, we also put in place the Sustainability Promotion Committee chaired by the Representative Director, Chief Operating Officer and President. The committee aims at creating a setting for lively discussions across the entire our Group about the order of priority and resource allocation pertaining to initiatives examined by the Sustainability Promotion Department and different committees, and to share and check the progress of the initiatives.

Sustainability Promotion Structure

Sustainability Education

As part of our efforts to educate our employees on sustainability, we have conducted educational activities such as publishing web magazines that summarize CSR case studies in an easy-to-read, holding internal exhibitions that provide information on CSR based on various themes, and disseminating information about our social contribution activities. 

 

Since April 2021, we have been conducting activities to raise employees’ awareness of a more sustainable management, the eight key issues and related direction of measures through the distribution of the President’s message and via electronic bulletin boards.

Furthermore, as part of our environmental education, we also hold in-house fairs, stream awareness videos in our employee cafeteria, and provide e-learning programs.