Policies and Regulations

Our Basic Approach to Human Resources

For the OLC Group, investing in human resources is just as crucial as investing in Theme Park facilities in terms of creating value in our Theme Park business. In particular, at Tokyo Disney Resort, interactions between people are in itself a precious value and people are the very source of its strength.
For more than 35 years in Maihama, the OLC Group has been accepting people, the asset of society, as our employees to create value for society.
Our Theme Parks alone employ around 20,000 people, which means that we are shouldering a considerable social responsibility.
We believe that if we can implement personnel strategies and actions that enable each and every employee to continue achieving output and personal growth while creating value, we will be able to create happiness for Guests, enhance the value of the OLC Group, and eventually contribute to society.

Human Resources Initiatives under 2020 Medium-Term Plan

In view of the impact of the 2020 Olympic and Paralympic Games in Tokyo and the decreasing working population due to the progressively aging population, under our 2020 Medium-Term Plan, we are making labor-saving efforts while striving to elevate our hospitality by reinforcing our human resources.
We have also defined our employees’ behavioral requirements and development cycle with the aim of strengthening our human resources. Moreover, we are working to improve their workplace environment in support of their childcare and family care.
In April 2016, the personnel system for Cast Members was revised with the aim of further enhancing their sense of security, fulfillment and excitement. Specifically, we are working to raise their role/qualification-based wage limits, encourage Cast Members to feel stronger bonds among their peers, and improve their evaluation standards. In addition, by the end of FY 2019, we will establish a new employee category named “Theme Park Operation employees.” The employees under the new category will specialize in operational tasks at our theme parks, assuming the role of directly serving Guests at the forefront. They will be selected mainly from among eligible Cast Members working for Oriental Land, as well as all other eligible employees, on an application basis.

Actions and Performances

Employment Categories and Roles of Employees

Oriental Land Co., Ltd. employs approximately 26,000 people, each of whom is putting one's special skills to use. Around 20% of our workers are corporate employees, contract workers and show performers, with the remaining 80% employed as part-time Cast Members who work at the frontline welcoming Guests.

Employment categories and roles of employees

In or after the second half of FY 2019, a new employee category named “Theme Park operation employees” will be introduced. These employees will specialize in operational tasks at our Theme Parks, assuming the role of directly serving Guests at the forefront. They will be selected mainly from among eligible Cast Members working for Oriental Land, as well as all other eligible employees, on an application basis.

Major Data on Employees

Data on employees of the OLC Group is as shown below.

Number of employees (on a consolidated basis)

FY 2015 FY 2016 FY 2017 FY 2018
4,477 5,433 5,825 5,317

Number of employees (Oriental Land Co., Ltd.)

Employment category FY 2015 FY 2016 FY 2017 FY 2018
Corporate employees 2,236 3,146 3,194 3,260
Career-track employees 1,571 1,559 1,546 1,516
Theme Park management staff 891 931 982
Specialists 665 696 717 762
Theme Park employees 866
Contract workers 260 290 317 318
Show performers 1,024 1,057 1,129 1,157
Cast Members 18,729 19,353 19,722 20,771

* As of April 1, 2016, Theme Park employees were included in corporate employees.

Average age (corporate employees at Oriental Land Co., Ltd.)

FY 2015 FY 2016 FY 2017 FY 2018
44.0 41.5 41.5 41.3

* As of April 1, 2016, Theme Park employees were included in corporate employees.

Average number of years of service
(corporate employees at Oriental Land Co., Ltd.)

FY 2016 FY 2017 FY 2018
All employees 16.3 16.2 15.8
Male employees 18.5 18.3 17.9
Female employees 13.2 13.2 13.1

* As of April 1, 2016, Theme Park employees were included in corporate employees.

Average annual salary (corporate employees at Oriental Land Co., Ltd.)

FY 2018 6,972,330yen

Number of new graduates hired as corporate employees
(Oriental Land Co., Ltd.)

Joined in April 2016 Joined in April 2017 Joined in April 2018 Joined in April 2019
University graduates (Total) 77 62 89 105
Male 33 22 30 36
Female  44 40 59 69
Junior college / vocational school graduates 3 4 3 3
Total 80 66 92 108

Number of corporate employees remaining in workforce three years after being hired as new graduates (Oriental Land Co., Ltd.)

Hired in April 2013 Hired in April 2014 Hired in April 2015 Hired in April 2016
Male 15 (15) 19 (18) 30 (29) 34 (34)
Female 19 (17) 20 (20) 27 (26) 46 (44)
Retention rate after three years 94.1% 97.4% 96.5% 97.5%

Number of mid-career corporate employees hired (Oriental Land Co., Ltd.)

FY 2016 FY 2017 FY 2018
Total 75 102 96
Male 38 46 49
Female 37 56 47

Number of re-employed retirees (corporate employees of Oriental Land Co., Ltd.)

FY 2015 FY 2016 FY 2017 FY 2018
50 48 61 71

* All employees are hired upon request

Proportion of female managers/executive directors/corporate officers (Oriental Land Co., Ltd.)

FY 2016 FY 2017
(As of March 31, 2018)
FY 2018
(As of March 31, 2019)
Female managers 11.9% 13.9% 13.5%
Female executive
directors
1 out of 10
(10.0%)
1 out of 10
(10.0%)
1 out of 10
(10.0%)
Female corporate
Officers
3 out of 18
(16.7%)
3 out of 18
(16.7%)
3 out of 21
(14.2%)

Labor-Management Relations

At Oriental Land Co., Ltd., the management and the labor union, Oriental Land Friendship Society (OFS), build mutual understanding and trust through negotiations in order to collaborate and implement initiatives aimed at creating a better workplace environment.
As of March 2019, there were 23,914 union members, including contract workers, Cast Members and show performers having joined in FY 2017.
In FY 2018, labor unions were also formed at each Group company, along with the Federation of Oriental Land Group Friendship Society (OGFS), a federation comprising the labor unions of the OLC Group.
Under its labor agreement concluded with the labor union, the OLC Group employs the union shop system applicable to all categories of employees.