Message from CEO

Toshio Kagami
Representative Director,
Chairman and CEO

I wish to express our heartfelt sympathy to the people who have been infected with the novel coronavirus, COVID-19, and those who have had their day-to-day lives affected by the spreading infection. I sincerely pray for their speedy recovery and for the pandemic to end as soon as possible.

Tokyo Disneyland and Tokyo DisneySea suspended their business operations for approximately four months due to the impact of the COVID-19 pandemic. We apologize to our stakeholders for the concern this has caused, and express our deepest appreciation for the encouraging words and tremendous support you have kindly extended to us.

During the temporary closure of our Theme Parks, we made unified efforts based on a trial-and-error approach toward reopening and once again welcoming Guests to Tokyo Disney Resort as a place where they could enjoy themselves in safety and with peace of mind. Amid the unprecedented situation, we have created a new operation scheme, which has enhanced our responsiveness to the changes in society and will serve as the driving force for our future evolution.

From a long-term perspective, we believe it imperative to invest in our structural aspects that will drive the future growth of Tokyo Disney Resort. Therefore, we have decided to continue with the large-scale development already announced for FY 2021 and after, including the “Fantasy Springs” and a new Disney hotel themed to the Disney/Pixar Toy Story film series. Meanwhile, to achieve long-term sustainable growth, we also consider it crucial for Tokyo Disney Resort, our core business, to provide greater value and to explore new insights. To this end, we established Oriental Land Innovations Co., Ltd., a new subsidiary that aims to generate businesses that help create a society that delivers wonderful dreams, moving experiences, happiness and contentment.

The OLC Group marked the 60th anniversary of its founding on July 11, 2020. We could not have existed over such a long period of time had it not been for the support extended to us by our stakeholders and the concerted efforts of the Group’s directors and employees to live up to their trust.

To fulfill the above, we will also enhance our commitment to our Five Values, which constitutes the OLC Group CSR Policy, and environmental, social and governance (ESG) viewpoints and keep addressing changes in society promptly and appropriately. Furthermore, to remain a company that is needed by society for the next 50 years, or even 100 years, we will continue making our utmost efforts to enhance our corporate value. I would like to ask our stakeholders for their continued support from a long-term perspective.

Message from COO

Kyoichiro Uenishi
Representative Director,

President and COO

I wish to express our heartfelt sympathy to the people who have been infected with the novel coronavirus, COVID-19, and those who have had their day-to-day lives affected by the spreading infection. I sincerely pray for their speedy recovery and for the pandemic to end as soon as possible.

Temporary closure due to COVID-19 pandemic

Tokyo Disneyland and Tokyo DisneySea suspended their business operations for approximately four months due to the impact of the COVID-19 pandemic. The OLC Group faced the greatest crisis in its history. While the temporary closure of our Theme Parks, we have received words of expectation and encouragement from our Guests, and it gave us realization of the worth and significance of our business. At the same time, we felt responsible to reopen Tokyo Disney Resort as a place full of Guests` smiles. 

Despite of the longest suspension of the Theme Parks in our history, we were able to reopen both our Theme Parks in July 1st with a new operational scheme. Going forward, we will keep improving our operation observing our operational proficiency and the social situation. We are determined to overcome this crisis by executing initiatives to increase both profitability and experience value, and making revolutionary changes to our business strategies including in regard to the aspects of human resources, organization and mid- long term cost structure.

CSR/ESG Topics

Despite the adversity we are now facing, it is crucial to capture opportunities and mitigate risks from an ESG perspective and keep moving forward to achieve long-term sustainable growth.

Our new subsidiary established in June 2020, Oriental Land Innovations Co., Ltd., which invests in venture companies to combine their innovative technologies and ideas with the OLC Group’s resources, aims to create new businesses that contribute to delivering wonderful dreams, moving experiences, happiness and contentment, which constitutes our corporate philosophy. In addition to the new subsidiary, as part of the Company’s efforts to create new businesses, we will continue with our investigation into new business fields anticipated to grow over the long term and examine a wide range of possibilities for the purpose of contributing to the Group’s ever-lasting growth.

As an initiative deeply relevant to our pursuit of a “Dynamic and inspiring workplace” upheld as one of the Five Values constituting our CSR Policy, we introduced a new employee category named “Theme Park Operation employees” in FY 2019. Employees classified under the new category specialize in operational tasks at our Theme Parks. Thus, we have strived to create a comfortable workplace environment and implemented measures to help employees develop a tangible sense of growth, aiming to step up both our operational capacity and hospitality.

Overcoming crisis to provide value to society over the next 50 years, or even 100 years

Although people`s actions or sense of value has been shifting due to the COVID-19 pandemic, I am convinced that the wonderful dreams, moving experiences, happiness and contentment, which are corporate values we have striven to deliver as part of our corporate mission, and the value of the Tokyo Disney Resort business are universal and will be called for by society to an even greater extent than they are now.

With a view to overcoming this crisis and providing our unique values over the next 50 years, or even 100 years, the OLC Group is determined to strive to achieve long-term, sustainable growth while emphasizing CSR and ESG perspectives.Please anticipate further evolution of Tokyo Disney Resort.