Our Corporate Social Responsibility

Oriental Land Co., Ltd. was established in 1960 with the purpose of contributing to the cultural life of the nation and the welfare of Japanese citizens. Following this, efforts to attract the American Disneyland to Japan began, and in 1979, a license agreement was signed with Walt Disney Productions (as it was known at that time). Tokyo Disneyland then opened in 1983.
We have continued to spread happiness that cannot be found anywhere else throughout the community.
The OLC Group has evolved from a Theme-Park operator to an operator of a themed resort and has expanded into other areas of the market, but our core value remains unchanged. We remain committed to “invigorating people's lives by offering magical dreams, moving experiences, delight and contentment” because “spreading happiness” is our guiding principle.
Under our Group’s corporate mission of “creating happiness by offering wonderful dreams and moving experiences created with original, imaginative ideas,” we are helping to create a future filled with dreams that enrich people's lives. As we see it, a sustainable society is one in which people are able to live spiritually fulfilling lives; a society that allows people to fill their hearts with magical dreams, moving experiences, delight and contentment.
Our approach to corporate social responsibility (CSR) is informed by the belief that a strong commitment to the Five Values constituting the OLC Group CSR Policy will contribute to realizing such a society.

In addition to continuing with our pursuit of the Five Values constituting the OLC Group CSR Policy, we believe that incorporating environmental, social and governance (ESG) viewpoints into our business operations is essential for undertaking sustainable business over the long term.
With a view to providing our unique values, namely, magical dreams, moving experiences, delight and contentment, over the next century, we are determined to continue giving priority to incorporating CSR and ESG perspectives in our operations, build favorable relationships with our stakeholders, and seek long-term sustainable growth.

Relationship between ESG and CSR

Stakeholder Engagement

At the OLC Group, we believe in the importance of direct dialogue with our customers, employees, shareholders and investors, corporate sponsors, vendor and suppliers, licensors and partners, collaborators, local communities and local governments, and we put this belief into practice in the course of our daily work.

Case Examples of Communication with Stakeholders

[Learning from Guest Feedback]
The opinions, requests and compliments relayed directly to Cast Members at each facility are shared throughout the OLC Group via our intranet and at routine meetings, and they help us make necessary improvements to our services promptly. We have also established an Information Center at Tokyo Disney Resort in an effort to offer our Guests an open and inviting environment in which to submit their opinions and requests.

 

[Communication with shareholders and investors]
We hold meetings to exchange views with shareholders and investors, participate in conferences in Japan and abroad that are hosted by securities firms, and hold information sessions for retail investors and sales people at securities firms.
We also regularly provide our employees with feedback from individual shareholders in the form of questionnaire survey results in order to improve our operations.

 

[Dialogue with Experts]
The OLC Group also believes that it is important to identify potential issues from a CSR standpoint, and to address a wide range of social needs. To this end, we are gathering opinions voiced from various perspectives by CSR specialists and other experts, and are conducting yearly stakeholder surveys whose results are then reflected onto our activities and reporting.
In fiscal 2018, we invited a specialist versed in CSR activities in Asia and an ESG investment expert, who kindly pointed out the need to obtain more information on labor practices throughout the supply chain and to clarify our long-term goals.

Our Corporate Social Responsibility

The Social Activity Promotion Department is dedicated to promoting the OLC Group's corporate social responsibility (CSR) initiatives. Our CSR activities are headed by the director in charge of the department. The Social Activity Promotion Department is responsible for promoting CSR across the entire OLC Group by coordinating with committees such as the Environmental Action Committee, as well as with various departments and OLC-Group companies.
We are engaged in ongoing activities to raise awareness among our employees. These include publishing a webzine describing examples of CSR in simple terms and holding in-house fairs where our initiatives are presented using panel board displays.

In-house exhibition, “More CSR Activities!”
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In-house exhibition, “More CSR Activities!”

Medium-Term Plan for our CSR activities

By measuring ourselves against such guidelines as the ISO 26000, an international standard that sets out how businesses and organizations can operate in a socially responsible way, the OLC Group has been assessing the challenges we face today and the efforts to be undertaken in the future as they pertain to CSR. In FY 2016, based on The Five Values constituting the OLC Group CSR Policy, we formulated our medium-term plan for our CSR activities through FY 2020 in view of social demand. In this process reference was made, among others, to the ISO 26000, the SDGs, the UN Guiding Principles on Business and Human Rights, and various environmental, social and governance (ESG) investment indices. The medium-term plan lays out what OLC aims to be in FY 2020, as well as targets for each fiscal year.
Having verified how its business can relate to the SDGs and what roles it should play in society, the OLC Group is proceeding with its medium-term plan primarily focusing on three themes: human rights, the environment and social contribution.