Policies and Regulations

Providing Full and Equal Access to All Guests

Tokyo Disney Resort's

Tokyo Disney Resort is aiming to provide full and equal access for everyone at the Theme Parks and to create an environment in which every Guest is able to fully enjoy their visit.
 
A diverse range of Guests visit the Theme Parks, including people with permanent or temporary disabilities, the elderly and expectant mothers. The OLC Group makes every effort to offer these Guests a comfortable and pleasant experience by providing the necessary facilities, support tools and support services by Cast Members.

Actions and Performances

Promotion of Barrier-Free Environment

Tokyo Disney Resort's

Tokyo Disney Resort has been working to provide a barrier-free environment since Tokyo Disneyland first opened to the public. We have developed a range of facilities and support tools, while listening attentively to the voices of Guests and drawing on the opinions of external organizations for people with disabilities.
We will continue to make improvements to provide an environment where all Guests can spend an enjoyable time.

Accessible Facilities

Tokyo Disney Resort's

Attractions That Can Be Boarded in a Wheelchair

Attractions that allow Guests to board without leaving their wheelchairs
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Attractions that allow Guests to board without leaving their wheelchairs

In addition to theaters and the transportation-type attractions that can carry a large number of Guests from one point to another at one time*, attractions that can be enjoyed by Guests in wheelchairs alongside family and friends are: Buzz Light-year’s Astro Blasters (at Tokyo Disneyland), Toy Story Mania!, Jasmine's Flying Carpets, Sindbad's Storybook Voyage and Caravan Carousel (at Tokyo DisneySea). These attractions have added ride vehicles with a design that allows persons in wheelchairs to get on and off without having to leave their wheelchair at any time.
Also, the Pooh’s Hunny Hunt and Monsters, Inc. Ride & Go Seek! attractions at Tokyo Disneyland are equipped with an exclusive boarding area, where persons in wheelchairs can take the time they need to get on and off the ride safely, without having to worry about others.
 

*Western River Railroad, Mark Twain Riverboat, Tom Sawyer Island Rafts, DisneySea Transit Steamer Line and DisneySea Electric Railway

Platform that Enables Guests to Board Ride without Leaving Wheelchair

Platform raised to enable access for Guests on wheelchairs
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Platform raised to enable access for Guests on wheelchairs

At the Western River Railroad attraction at Tokyo Disneyland we partially raised the platform and altered the ride so that Guests may get on and off the attraction without leaving their wheelchairs.

Ensuring Easy Shopping Experience for All Guests

To ensure that Guests using wheelchairs and small children are able to make their own purchases at our shops and food facilities, we adopt universal design with regard to the height of the cashier counter (900 mm) and the space between handrails (900 mm to 1,200 mm).

Wider queuing space makes purchasing easier for Guests in wheelchairs
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Wider queuing space makes purchasing easier for Guests in wheelchairs

Multifunctional Restrooms

Sign for multifunctional restroom
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Sign for multifunctional restroom

At Tokyo Disney Resort, multifunctional restrooms are available for wheelchair users, electric or otherwise, ostomates, and whoever needs extra space. The restrooms are equipped with a curtain to protect the privacy of users accompanied by a caregiver. In addition, each restroom is installed with a flip-up handrail positioned on either the left or right side depending on the restroom to accommodate users with all kinds of symptoms. Furthermore, a multipurpose seat is also available in the restrooms for changing diapers, as well as for elderly users and users with disabilities.
More information about multifunctional restrooms is provided in the Information Booklet so that Guests can find the restroom that meets their needs.

 

The following facilities are also available.

Target Facilities
Guests using wheelchairs Attractions that can accommodate wheelchairs, facilities with
slopes or elevators, lowered cash register counters,
multifunctional restrooms, wheelchair-accessible show
viewing areas

Barrier-free Support Materials

Improved Guide Maps

In April 2018, we redesigned our guide maps in consideration of diverse color vision.

Former guide map / New guide map
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Former guide map / New guide map

Introduction of Disney Handy Guide

The Disney Handy Guide we began offering in April 2017 at Tokyo Disneyland and Tokyo DisneySea provides Guests with visual or hearing disabilities with park information in the form of audio and text/captions (currently in Japanese only).
When used in audio mode, the terminal provides users with automatically obtained information on their present location and a range of information on nearby park facilities, all via voice.
In addition, in December 2018, we started offering second audio program (SAP) service at some attractions to provide explanations on the scenes via voice as the rides proceed for Guests with hearing disabilities. When used in caption mode, it displays captions for narrations, scripted dialogue and songs at some attractions and entertainment facilities for guests with visual or hearing disabilities.

 

Disney Handy Guide
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Disney Handy Guide

Information on Barrier-Free Facilities and Services

We provide information on our barrier-free facilities and services through the Tokyo Disney Resort official website and the Tokyo Disney Resort Information Booklet.
The Tokyo Disney Resort Information Booklet can be downloaded in PDF format on the official website. 

Tokyo Disney Resort Information Booklet that puts together information on <br/>barrier-free facilities and services
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Tokyo Disney Resort Information Booklet that puts together information on
barrier-free facilities and services

 

 

The following support tools are also available.

Target

Support Tools

Guests using wheelchairs

Acceptance of service dogs

Guests with visual disabilities

Disney Handy Guide, permanently installed tactile maps, scale models (of characters and attractions), informational CDs, tactile map guidebook, acceptance of guide dogs

Guests with hearing disabilities

Disney Handy Guide, information boards, acceptance of hearing dogs

Scale models help us communicate the type of attractions <br/>and shapes of characters to Guests with visual disabilities.
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Scale models help us communicate the type of attractions
and shapes of characters to Guests with visual disabilities.

Support Services Offered by Cast Members

Tokyo Disney Resort's

To ensure a barrier-free environment while maintaining the unique themed atmosphere of our Theme Parks, it is imperative that Cast Members provide appropriate services to assist Guests who have disabilities, in addition to offering accessible facilities. To this end, we encourage Cast Members to obtain service caregiver certification. Specifically, Oriental Land pays for the entire examination fee, provides clerical support for acquiring the certification, and offers training and education programs. Currently, we have approximately 450 certified service caregivers.

Booklet for Raising Awareness of Barrier-Free Environment

Booklet for raising awareness of barrier-free environment
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Booklet for raising awareness of barrier-free environment

In May 2019, we compiled a booklet aimed at providing Cast Members with more knowledge on barrier-free environment. Copies of the booklet are placed at each division so that they can be freely perused. The booklet explains, in an easy-to-understand manner by using illustrations, the idea of providing full and equal access for everyone and how to support people with different types of disabilities. The booklet also presents information on symbol marks, on which we received much feedback from Guests, and assistance dogs for people with physical disabilities, as well as comments from Guests.

Sign-Language Pin

Sign-language pin
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Sign-language pin

At Tokyo Disney Resort, we offer Japanese sign-language classes to enable our Cast Members to communicate with as many of our Guests as possible. We have established an in-house accreditation system to encourage personal development efforts of our Cast Members, through which approximately 80 employees have been accredited to date. Although shift schedules and work details present certain challenges, every effort is made to assign Cast Members with sign-language ability when they are needed. Cast Members who have passed the certification program wear sign-language pin on their costumes so that Guests can identify them.

Other Support Services

Tokyo Disney Resort's

Sign-Language Introduced at Turtle Talk

In April 2019, we started offering a sign-language service at the Turtle Talk attraction at Tokyo DisneySea for Guests with hearing disabilities. At the theater-type attraction, a Cast Member serves as a sign-language translator, simultaneously translating what Crush, the sea turtle, says, enabling Guests with hearing difficulties to enjoy the show as much as the rest of the audience. The sign-language service is provided on Tuesdays, Thursdays and Saturdays, twice a day.

Barrier-free Facilities at Hotels

Tokyo Disney Resort's

Disney hotels offer accessible rooms and universal rooms that are comfortable to use for people with disabilities.

Accessible rooms

Facility

Number of rooms

Features

Disney Ambassador Hotel

6 rooms

-Handrails
-Sliding door at restroom
-Lower beds

Tokyo DisneySea Hotel MiraCosta

2 rooms

Tokyo Disneyland Hotel

5 rooms

Tokyo Disney Celebration Hotel

4 rooms
(2 Wish rooms, 2 Discover rooms)

Universal room

Facility

Number of rooms

Features

Disney Ambassador Hotel

1 room

-Handrails
-Sliding door at restroom
-Electric adjustable beds
Accessible deluxe room at Tokyo Disneyland Hotel
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Accessible deluxe room at Tokyo Disneyland Hotel

 

Bone conduction phones, flash bells and bath boards can be lent out upon request.