Happiness and Hospitality

The OLC Group continues to spread happiness through its theme park business.

Disney theme parks provide “Happiness” to our Guests through outstanding quality attractions, shows and parades, and by transporting Guests to a magical world of fun in a safe and clean environment. But our commitment to the quality of park facilities alone is not enough when spreading happiness—it is the hospitality of Cast Members that is an integral part of this experience.

Walt Disney, the founder of The Walt Disney Company once said: “You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality.” We can build the most wonderful theme park in the world, but that alone will not bring happiness to our Guests.

The hospitality offered by our Cast Members is in the attention to detail and service quality; it involves ascertaining and understanding the expectations of every single Guest, fulfilling those expectations and doing our utmost to provide services that exceed those expectations. The happiness we bring through our theme parks is based in the hospitality offered by our Cast Members; it springs from their desire to bring a smile to the faces of our Guests and to give them a happy experience.

Commitment to our Guests

Happiness is a very important concept that is instilled in each and every one of the Cast Members working at Tokyo Disney Resort. The OLC Group places special emphasis on providing happiness to Guests and the community in its approach to corporate social responsibility.

Bringing happiness to Guests and the community means fulfilling the expectations of the Guests who visit our theme parks, but it also requires us to pay attention to the social concerns of our customers and to conduct our business in full recognition of the communities in which our customers live and work.

The OLC Group has always been attentive to the needs and voices of our customers and society, as can be seen in our efforts to create an enjoyable environment for all Guests, our product labeling that encourages Guests to be health-conscious and the opening of our theme park stage to amateur performers and musical acts.

We remain committed to providing happiness to our Guests and the community through business operations that address the social perspectives and needs of our customers, including their diversifying values and increasing interest in environmental issues and various social matters.